Surveillance Android App Stopped Working #23980210

Here is the last round of correspondence under the support ticket #23980210. They basically said that I should roll back my Android OS to the point that the Surveillance App works. Why don't we both add each others support ticket number to show that we know there is more than one user.

NETGEAR Support 10/12/2014 12:48 AM

Hi,

This is Jason once again from NETGEAR support.


I think contacting the phone vendor is the right path to this issue, because as I previously mentioned, their expertise relating to the phone firmware is necessary for this matter. As with the surveillance app, we are assuring you that we are constantly updating the software every now and then, to ensure that every new update from android is properly aligned with the app. Its just that for this instance, we really need your phone manufacturer''s intervention.


Sincerely,

Jason
NETGEAR Level 2 Support



Online Comment 10/12/2014 2:57 PM

I disagree with your last statement. Google/Samsung/Verizon will continue to update Android, as they believe necessary for their business model. If I do not update my phone with the latest, they will not support me - just as you would not support a costumer who refuses to update a Netgear product. If Netgear (or any vendor) plans to advertise and sale products as compatible with Android phones, you must continue to update to match the latest. I will attempt to roll back the Android version on my phone to prove that the Netgear Surveillance App is not compatible with the latest Android version but that can not be the final solution.

NETGEAR Support 10/13/2014 8:37 AM

Hi,

Thanks for the response, my apologies for all the inconvenience, I do believe that Netgear will not create a version of the application for a single user. I do believe updates will be release for the application in the future to work with the future updates that will be done on android.

The thing is the Android 4.4.4 version was release in the middle of this year and we have not receive any issue raised similar to this problem we are encountering this may be an isolated problem. For now if you want to continue using the surveillance application on your phone the next best option set the phone back to its previous android version where the surveillance application run without a problem.

Sincerely,

Marty
Level 2 Support Expert
NETGEAR, Inc.
http://support.netgear.com