Surveillance Android App Stopped Working #23980210

I have already stated your case # in my response today
(case dialogue below):


Hi Brad,

I already checked the list of known issue for this ReadyNAS Ultra 4 Plus and ReadyNAS Surveillance mobile app and the issue you were experiencing was not included. Please try to uninstall or reinstall the app and upon checking the device is already beyond the 90 days of Support Warranty from its date of purchase.

To extend your technical support for your device you can avail extending your support contract. To learn more about it, please visit

• http://prosupport.netgear.com/technical_support.html

If you are interested about this support contract please let me know so we can arrange it for you.

For more information on your query, NETGEAR FAQs are available at:

http://support.netgear.com

Sincerely,

Level 2 Support Expert
NETGEAR, Inc.
http://support.netgear.com

My response today was:

Your message has one purpose in mind: getting me to sign up for additional support. The facts are what the facts are:
- your mobile device application no longer works with Android 4.4.4
- the ReadyNAS is not the problem since the problem is with the mobile application on the mobile device.
- The mobile app does not even get to the point where it tries to connect to the ReadyNAS for mobile streaming/playback (which could be indicative of a ReadyNAS support issue). This fact alone removes the ReadyNAS configuration out of the realm of possibility. It crashes when starting the app on the mobile device before the application has fully initialized and brought up the connect screen
- There are other people that have reported the same issue on both Google Play (where your app is published for distribution)
- There are other people that have reported this problem on the NetGear forums
- Removing and re-installing the mobile app does not resolve the problem (I tried)

I understand that you may not be aware of the problem, that it is not currently noted in the mobile app problem/knowledge base you utilize for support and are following your prescribed procedures. However, this problem does need to be noted as well as the EXACT problem reported by at least one other user (specifically case # 23980210)

Please respond...

Regards,

Brad Friedman