Surveillance Android App Stopped Working #23980210

ntrpriz1701e wrote:

I got another response: Hi Brad, I already checked the case # 23980210 . 1. Have you tried going back to the previous version of the phone and check the connection again? 2. Do you encounter the same problem on other Android phones? I responded with the following: Thank you for response... However, your thought process is quite flawed. Why would I revert to an old version of the operating system. That would be like going back to Windows XP because your software won't work on Windows 7. Every other application works fine. Your software description on Google Play is that the software is compatible with Android 4.2 or higher. Well I am on a higher version and your application is not working. Second of all I would have to root my phone in order to fall back to a previous version of the operating system. That would void my phone warranty. I have not tried the application on other Android phones running version 4.4.4. I only own 1 phone. How many phones do you personally own. Now my wife has an Android phone but her phone does not support the latest version of Android. BTW - my phone is a Samsung S5. The most popular Android phone on the market. How many more people have to have the problem before Netgear decides to troubleshoot and address the problem rather that disclaim ownership of the problem? Because as time moves on, more people will be running 4.4.4 and more people will complain. I would appreciate if you escalate this issue to a supervisory level because I believe we are not looking at this customer service issue at the same level. Regards, Brad Friedman