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Forum Discussion
Surveillance Android App Stopped Working #23980210
This App has stopped working on by Samsung G5 phone. When I attempt to bring up the App, the first screen will flash on the screen and then close with an error message that states "Unfortunately, Surv...
Case #: 23980210
Case Summary: RN31400 - RNNVR04L Android App
Product: RN31400
Update from NETGEAR:
Hi George,
Thanks for the response, the case number you have provided is still in progress that last update that the concern was forwarded to the our next level support we are still waiting for an update on it. While we are waiting for an update if you still want to use surveillance for now you may revert back to the previous android version on your phone.
Sincerely,
Marty
Level 2 Support Expert
NETGEAR, Inc.
http://support.netgear.com
Case Summary: RN31400 - RNNVR04L Android App
Product: RN31400
Update from NETGEAR:
Hi George,
Thanks for the response, the case number you have provided is still in progress that last update that the concern was forwarded to the our next level support we are still waiting for an update on it. While we are waiting for an update if you still want to use surveillance for now you may revert back to the previous android version on your phone.
Sincerely,
Marty
Level 2 Support Expert
NETGEAR, Inc.
http://support.netgear.com
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