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Forum Discussion
2 Dead Disks in two days
I have a ReadyNas Pro 4 running RAIDiator 4.2.19. I have 3x2TB in XRAID2. Disks are Seagate ST2000DL003-9VT166 1863 GB. I was backing up some things from my MacBook to the ReadyNAS wirelessly last ...
I received the email outlining the RMA process. I must say that I am not pleased that I have to pay shipping charges to return the unit. It is still under warranty, and it's through no fault of my own that the unit malfunctioned.
I opted for the Advanced Ground option, which means that I pay $19 to get the replacement unit with a prepaid return label. I've had several experiences with Apple and their warranty program, and they have never, ever charged me shipping, and they have always used overnight service. Since the unit is still under warranty and because I did nothing wrong, I feel that Netgear should pick up the tab.
I opted for the Advanced Ground option, which means that I pay $19 to get the replacement unit with a prepaid return label. I've had several experiences with Apple and their warranty program, and they have never, ever charged me shipping, and they have always used overnight service. Since the unit is still under warranty and because I did nothing wrong, I feel that Netgear should pick up the tab.
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