A sad tale of ProSupport woe with ReadyNAS Pro Pioneer!

claykin wrote:

May I ask why you waited 5 weeks to begin posting about your issues on the forum? Separately, I do agree with you that the Pro Support team should act as professionally and expeditiously as is reasonable. You paid extra for this option and Netgear should take that seriously. I would be interested in learning if you find another vendor with equal or better support options. I've yet to find one unless you want to consider Windows Storage Server.

Claykin - If you read the whole post (long I know) you would see that the only reason I included the 7/14 incident/RMA/etc is up to that point the Pro Support had been fine - or in line with the rest of our support agreements (RIM, IBM, MS, etc) and it was the short window from 7/14 incident to 8/20 incident and the subsequent experience for that problem that led to the post.

P.S. Just updated to 4.2.19 and the ReadyNAS has marked drive five as dead again so it looks like I am back on a support call shortly.

As to alternatives I have not tried another at this stage but I am looking at the QNAP or Synology devices. Several of my VMware friends use them in labs and have good things to say about the devices, will check and see about support.