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Forum Discussion
A sad tale of ProSupport woe with ReadyNAS Pro Pioneer!
So I bought and equipped a ReadyNAS Pro Pioneer (6 Bay BYOD) NAS 7/2/2010 and added the ProSupport 24x7 Support and Maintenance upgrade. Overall I have been pleased with the unit (started with 4 x ...
Received a update to my online case from Sr. Manager, Support Engineering last night and a phone call this morning.
Admitted that there are issues and apologized for them and said that they are working to address them and asked what else can be done at this time to help.
I appreciated the call and the apology it does go a long way in this day and age.
Admitted that there are issues and apologized for them and said that they are working to address them and asked what else can be done at this time to help.
I appreciated the call and the apology it does go a long way in this day and age.
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