A sad tale of ProSupport woe with ReadyNAS Pro Pioneer!

So now I have someone who is clearly a top support/engineering individual working on the problem. He roots around the NAS and makes a couple of simultaneous changes (listed at bottom) and asks me to make a backup so that in the future we can reset the device. Backup is a four day process for Full and when it completes his and Sr. Manager, Support Engineering email server rejects my mail (multiple times) but only when sent from my domain, Gmail has no problems. Sr. Manager, Support Engineering replies that top support/engineering individual is busy and will respond shortly. Three days later top support/engineering individual contacts me and asks that I send the backup logs. After some back and forth I am told:

Would you like to monitor it for a few weeks and then, if there are no further issues, we can likely say that the original issue was that the backup logs had filled the OS partition? If that does end up being the case, I’ve already spoken with the developers regarding this issue and they are working on the best way to address it.

So now we are six weeks and two days from then and device is back to not responding to CIFS requests and FrontView is not accessible beyond the username/password prompt.



1. Logging has been moved from the hidden partition on the disk to a varlog volume to provide more space to log issues to avoid overwriting but running out of space may have been the cause of the lock.
2. You have removed the two PHP add-on's that I did not need and was unable to remove. The Teaming add-on also does not show on the Add-on's page but the NIC configuration still shows as teamed.