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Forum Discussion
A sad tale of ProSupport woe with ReadyNAS Pro Pioneer!
So I bought and equipped a ReadyNAS Pro Pioneer (6 Bay BYOD) NAS 7/2/2010 and added the ProSupport 24x7 Support and Maintenance upgrade. Overall I have been pleased with the unit (started with 4 x ...
History Review
07/14/2011 - Ticket# 16134961 - Cause: Dead volume in FrontView but no notice sent - Result: RMA chassis
07/15/2011 - Ticket# 16143235 - Cause: Migrate drives from old chassis to new after update of firmware - Result: Failed to move/Instructions incomplete
07/15/2011 - Ticket# 16144283 - Cause: Migrate drives from old chassis to new after update of firmware - Result: Migration complete and 24 hours later resync complete
08/19/2011 - Ticket #16458558 - Cause: System not responding & dead drive - Result: Replace drive and watch for issues
09/07/2011 - Ticket #16632897 - Cause: Firmware update reboot & dead drive - Result: Senior L3 Tech wants to monitor it after getting it to work again
11/09/2011 - Ticket #Same as above - Cause: Unit is not responding - Result: Senior L3 Tech changed departments but will get L2 Tech to get log files
11/23/2011 - Ticket #Same as above - Cause: Unit is not responding - Result: L2 Tech was able to get bock back in service but no reason for lockup found
02/22/2012 - Ticket #17972459 - Cause: Unit is not responding - Result: RMA new unit but still no NAS access for five days and no word on when there will be.
07/14/2011 - Ticket# 16134961 - Cause: Dead volume in FrontView but no notice sent - Result: RMA chassis
07/15/2011 - Ticket# 16143235 - Cause: Migrate drives from old chassis to new after update of firmware - Result: Failed to move/Instructions incomplete
07/15/2011 - Ticket# 16144283 - Cause: Migrate drives from old chassis to new after update of firmware - Result: Migration complete and 24 hours later resync complete
08/19/2011 - Ticket #16458558 - Cause: System not responding & dead drive - Result: Replace drive and watch for issues
09/07/2011 - Ticket #16632897 - Cause: Firmware update reboot & dead drive - Result: Senior L3 Tech wants to monitor it after getting it to work again
11/09/2011 - Ticket #Same as above - Cause: Unit is not responding - Result: Senior L3 Tech changed departments but will get L2 Tech to get log files
11/23/2011 - Ticket #Same as above - Cause: Unit is not responding - Result: L2 Tech was able to get bock back in service but no reason for lockup found
02/22/2012 - Ticket #17972459 - Cause: Unit is not responding - Result: RMA new unit but still no NAS access for five days and no word on when there will be.
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