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Forum Discussion
A sad tale of ProSupport woe with ReadyNAS Pro Pioneer!
So I bought and equipped a ReadyNAS Pro Pioneer (6 Bay BYOD) NAS 7/2/2010 and added the ProSupport 24x7 Support and Maintenance upgrade. Overall I have been pleased with the unit (started with 4 x ...
readysecure1985 wrote: ensign.fodder
I have reviewed every post and understand the frustration that you are experiencing. I have reviewed the related cases and notified the L3 support team of the inconvenience that has been caused in this situation with your ReadyNAS. Please make sure that the Tech Support Mode is not interrupted at this time.
There was no reason that the Tech Support mode would have been interrupted from my side. Unit still showed same port and IP when I returned to my office. As an FYI the only reason I knew the unit was off-line to the support team is that I called looking for an update and the L1 tech mentioned the issue.
I have received a direct email from a tech and have been told that the flash/disk/partition levels did not match - known since Monday - and that he "corrected" that issue by updating the disks.
Waiting to see if issue resolved.
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