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A sad tale of ProSupport woe with ReadyNAS Pro Pioneer!
So I bought and equipped a ReadyNAS Pro Pioneer (6 Bay BYOD) NAS 7/2/2010 and added the ProSupport 24x7 Support and Maintenance upgrade. Overall I have been pleased with the unit (started with 4 x ...
So here is the update:
After dragging on and getting frustrated with a lack of progress and the latest suggestion being to try using it via iSCSI, I called a halt.
I have spent too much time and trouble to try and identify and resolve an issue that I admit is a fringe case. To that end I did not want to continue the root cause research at my site and requested a "come to Jesus meeting" on how this problem was going to be resolved. Important people on the call and actions planned.
0. Have Dev team review logs for anything missed - not expected but additional eyes don't hurt.
1. Ship new shiny unit in case issue is related to unfixed/fixable OS image. Manually "copy" device/share/user configurations and then Rsync data from unit A to Unit B.
2. Once comfortable that the data has been migrated, ship the bad unit off to be tortured in the lab until it is made to talk/reveal the issue.
After dragging on and getting frustrated with a lack of progress and the latest suggestion being to try using it via iSCSI, I called a halt.
I have spent too much time and trouble to try and identify and resolve an issue that I admit is a fringe case. To that end I did not want to continue the root cause research at my site and requested a "come to Jesus meeting" on how this problem was going to be resolved. Important people on the call and actions planned.
0. Have Dev team review logs for anything missed - not expected but additional eyes don't hurt.
1. Ship new shiny unit in case issue is related to unfixed/fixable OS image. Manually "copy" device/share/user configurations and then Rsync data from unit A to Unit B.
2. Once comfortable that the data has been migrated, ship the bad unit off to be tortured in the lab until it is made to talk/reveal the issue.
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