A sad tale of ProSupport woe with ReadyNAS Pro Pioneer!

ensign.fodder wrote:
I have spent too much time and trouble to try and identify and resolve an issue that I admit is a fringe case. To that end I did not want to continue the root cause research at my site and requested a "come to Jesus meeting" on how this problem was going to be resolved. Important people on the call and actions planned.

The major takeaway was that NetGear wanted the next "incident" to take place in their lab. Well, as of 20 minutes ago that goal has failed.

ensign.fodder wrote:
0. Have Dev team review logs for anything missed - not expected but additional eyes don't hurt.

No idea if this happened or if anything was discovered.

ensign.fodder wrote:
1. Ship new shiny unit in case issue is related to unfixed/fixable OS image. Manually "copy" device/share/user configurations and then Rsync data from unit A to Unit B.

So after six days of nothing I emailed to check and they had the chassis but were waiting on drives to fill it with. Sounds like my upgrade from Pro Pioneer to Pro Business might not be present on new chassis.

ensign.fodder wrote:
2. Once comfortable that the data has been migrated, ship the bad unit off to be tortured in the lab until it is made to talk/reveal the issue.

Don't know if the unit will ever give up its secrets but at this stage of the game I just want to be f*cking done with the ReadyNAS and NetGear.