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Forum Discussion
Any bad experiences with ReadyNAS products?
I'm on my third ReadyNAS NV+
First one (#1) burned out.
Netgear sent me a new one (#3), but there was a week delay, so I went and bought another (#2) and was up and running same day. I used the replacement (#3) as a spare.
#2 went bad. After reboot it would only stay on the network for about 40 minutes than quit.
I put #2 aside and started using #3.
Now #3 has become a read-only filesystem.
When I call ReadyNAS they are only interested in supersizing me up to a $600 support contract. As an alternative, they recommend that I post my question on the bulletin board and let another one of their customers support their product for them.
Well, if three bad ReadyNAS's didn't make me wary of using ReadyNAS products, certainly an indifferent, "show me the money" support staff does. If it is all about upselling the support contracts, why even offer 90 days of support; offer 9 days.
Yes, they lost a home customer and I can't see how I'd recommend these in small business setting.
First one (#1) burned out.
Netgear sent me a new one (#3), but there was a week delay, so I went and bought another (#2) and was up and running same day. I used the replacement (#3) as a spare.
#2 went bad. After reboot it would only stay on the network for about 40 minutes than quit.
I put #2 aside and started using #3.
Now #3 has become a read-only filesystem.
When I call ReadyNAS they are only interested in supersizing me up to a $600 support contract. As an alternative, they recommend that I post my question on the bulletin board and let another one of their customers support their product for them.
Well, if three bad ReadyNAS's didn't make me wary of using ReadyNAS products, certainly an indifferent, "show me the money" support staff does. If it is all about upselling the support contracts, why even offer 90 days of support; offer 9 days.
Yes, they lost a home customer and I can't see how I'd recommend these in small business setting.
4 Replies
Replies have been turned off for this discussion
- Basic phone support is free for the first 90 days post purchase. You can use online support (see Online Submission link in my sig) and post your case number. They should have told you about the option to make an Online Submission not just use the forum.
- I received case number 19892501 before they tried to upsell me on support.
- Absolutely not. My first NAS an Infrant branded NV+ ran for over three years before I went to a faster NVX. It was idle for while, but for better than a year now it has been with a friend who gave it a loving home. For the past two and half years I had two NVX units and recently purchased a Pro 6.
The issue of #1 is moot, as any device can fail and Netgear provides a longer warranty than most, and the unit was replaced under warranty. You did not describe the symptoms of #2 but also do not mention any attempt to get a warranty replacement. I would certainly have done so. Since the case number you referred to was a telephone support number and you did not follow through with any purchase of support, it was probably closed. You can check on line I believe as to the status of that case by that number. If closed, simply open a new on line case. I have also replied to your other post about the possible cause of your current problem (Nautilus). If you get the problem resolved and get NV+ #2 replaced, consider setting up one NAS to do a nightly automatic backup of the other (will only take some drives).
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