Can't raise a support ticket or RMA for in-warranty

Question

OMG Netgear.....&nbsp;My 316 is suffering (again) from the lit-touch-panel-non-responsive issue. This is the 2nd unit - as the first one had the same issue and was replaced.&nbsp;Logging into the support portal for my registered product, it says I have 299 days left on my warranty. Submit RMA request and "SOMETHING WENT WRONG".&nbsp;Go back in the browser and forward again and it says I have no warranty and have to post here?!?&nbsp;Netgear - WTF? I don't want to replace my Readynas for what is now a systemic issue? Your broken website reflects your systemically broken, 2nd time Readynas 316...&nbsp;Why can't I RMA and why then am I told I have no warranty WHEN I HAVE A WARRANTY?!&nbsp;Teams, please help?!?

JeraldM · Answer

Hi Jophus,
&nbsp;
Please provide me the serial number of the device, email address, and phone number (also include preferred time and date of callback if possible) via PM so we can raise a support ticket for RMA.
&nbsp;
&nbsp;
Regards,
&nbsp;
JeraldM
NETGEAR Community Team

Jophus · Answer

Updated to 6.10.5 and the problem went away - this wasn't a hardware problem but a firmware problem. Was running 6.10.4 for 12 months on long-term support branch.

Was my first RMA wholly due to faulty firmware?

6.10.5 screwed onedrive connection and LMS. Spent 3 hours fixing them.

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Can't raise a support ticket or RMA for in-warranty

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