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jtlynn23's avatar
jtlynn23
Tutor
Jul 09, 2020
Solved

Dead Nighthawk RAX35 - Support Ticket Open, Netgear Unresponsive

I have a RAX35 router that will not broadcast at all.  I get a power light and nothing else.

 

I opened a service ticket with Netgear Support at www.support.netgear.com.  I got a quick response from an agent with troubleshooting tips (including hard resets, etc etc), none of which worked.

 

I updated my ticket several times over the past week, asking for Netgear's recommendations and/or a replacement for my hardware and I have heard nothing.

 

Is anyone at Netgear support following up on tickets?

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  • plemans's avatar
    plemans
    Guru
    Jul 09, 2020

    have you tried recovery via tftp?

    are you on windows? if so, follow this guide

    https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

     

    just make sure you enable tftp 

    https://www.thewindowsclub.com/enable-tftp-windows-10

     

    and here's a video walk through. 

    https://www.youtube.com/watch?v=R9DLrLQrpaw

     

    and if that doesn't work, you can try using nmrpflash

    https://github.com/jclehner/nmrpflash

     

     

    another thing to check into is many don't use the proper netgear support. They google and get the wrong site/scam site. 

    click mynetgear at the top. register an account and the device. From there you contact support. 

     

    If that's what you did, maybe a moderator can help. Christian_R   olympos1625 

    • jtlynn23's avatar
      jtlynn23
      Tutor
      Jul 10, 2020

      Thanks.

       

      My expectation is that a Netgear agent will respond to the ticket that I opened specifically to address this problem.

       

      I have an open ticket and I am simply waiting for someone in Netgear support to do their job.

      • plemans's avatar
        plemans
        Guru
        Jul 10, 2020
        jtlynn23 wrote:

        Thanks.

         

        My expectation is that a Netgear agent will respond to the ticket that I opened specifically to address this problem.

         

        I have an open ticket and I am simply waiting for someone in Netgear support to do their job.

        And they might. Or it might take a while since they're so backed up. Or it might be never if you didn't go through the proper support channels. 

        Not out a whole lot to try fixing it while you wait. 

        Plus this is the community forums. There are a couple moderators on here but its for the whole site so they're even more backed up than support is.