Disappointed with lack of knowledge of support #25012209

StephenB wrote:

BaJohn wrote: ...I am looking at the Admin Web Page UI with "Netgear ReadyNAS Admin Page" at the top and tabs of 'System', 'Shares','iSCSI','Accounts' etc. Then you are using Frontview. But the OP couldn't access it at all, and you told him it wasn't necessary. I expect you were thinking about ReadyCloud - which isn't necessary. Though Frontview is really the OS4 name (the OS5 manual calls it "dashboard" and the OS6 manual calls it "local admin page"). On the mechanics of launching it from windows explorer - if you click on a storage device "network" pane, then windows will launch the browser - which puts you into the admin page. If you click on a "computer" device it opens up windows explorer, and shows you the share list. If you click on a DLNA device, then windows will launch the media player. My NAS are listed as all three (in the right pane when I click on "network").

The way people in the forum talk about Frontview, it is as though it is a separate program, similar to Raidiator, maybe local on their front end device, whereas in reality it is the Admin web page, on the back end. Since I started using ReadyNAS with the OS6 I have not been exposed to the term Frontview, and in my mind anything to do with the NAS is 'back'. Perhaps the Netgear team should denigrate the use of the term Frontview, as ambiguous. It is the Admin web page, so why not say so.
On the question of launching from a windows PC, I just type 'XNAS' in the internet explorer window, as that has been setup in my 'hosts' file. I tend to use 'windows explorer' for most things on the PC, and 'internet explorer' for internet type things not on the PC. Just the way my mind works. Also it enables me to use the term 'XNAS' in my backup routines without having to worry about IP addresses.
On your point about using 'Network', this is interesting. I always see the NAS in the 'storage' devices, intermittently in the 'media devices' (comes and goes), and I have never seen the shares in the 'computer' device.