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Span24's avatar
Span24
Aspirant
Jun 20, 2018
Solved

R9000 Random Restarts (VERY DISAPPOINTED!)

My R9000 (Firmware Version 1.0.4.2) is randomly restarting throughout the day.  The logs are cleared when it comes back up so no assistance there.  I have confirmed stable power and the Comcast connection to my ARRIS SURFboard SB6183 16x4 Docsis 3.0 Cable Modem is fine.  My research indicates that the X10 has a history of random restarts back to version 1.0.2.32 typically when Dynamic QOS was enabled.  I am going to disable Dynamic QOS to see if this puts a stop to the interruptions.  Any constructive assistance/guidance would be very much appreciated.

My primary motivation for posting this is to say that this device is the most disappointing and interestingly the most expensive personal network device I have purchased in 35 years of networking.  NEVER AGAIN!  SHAME on you Netgear!

  • this was happening to me what it was.was qos enable after i disable that my modem and router no longer restart 

8 Replies

  • To add insult to injury, after the most recent restart I found that the mount points for Plex Media Libraries has CHANGED!

    So, I had to remount and refresh all Media Libraries.

    NETGEAR, THIS IS GARBAGE!

  • just upgrade Firmware Version 1.0.4.2 and it just keeps restarting netgear do yu test the firmware before you release it???????? i disabled qos to see if that helps

    • RajeevR's avatar
      RajeevR
      Aspirant

      My router restarting frequently  ....  Any solution for this  ? I am on V1.0.4.26  

      Please suggest any action plan to come out from this issue  .

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        Hello RaheevR

         

        How often is the router restarting? Do you notice if the modem is going offline at the same time?

         

        DarrenM