Forum Discussion

Aspirant

Jun 22, 2019

Solved

File service connection failure: RN21200 2-bay home NAS

My NAS box is just a month old. It has two 6TB IronWolf drives operating in RAID 0, giving me 10.9TB effective capacity. Firmware version is 6.10.1 which is the latest as of 10 minutes ago. Short...

JohnCM_S
Jul 03, 2019
Hi shuvam,

The SMB service on your NAS is now fixed.

The NFS service seems to be fine. It appears to be enabled currently on your NAS. It has been running for 2 days now.

Can you check if you can access your shares via SMB and NFS?

Regards,

shuvam

Aspirant

Jun 23, 2019

I found evidence of the malfunction on the GUI. For some reason, I never bothered to check back here.

The SMB service itself is switched off. I have no idea why. And when I click on that icon and try to start it, I go through all the settings, including checking the check-box which "enable SMB", and then I click "OK". The pop-up dialog box disappears, but SMB does not start.

shuvam

Aspirant

Jun 23, 2019

Dug down a bit deeper, and this is what I found by a very quick, superficial search through the raw logs. I downloaded the logs into my laptop and just ran a "grep SMB *" on all the log files. This is what I got -- see the attached file. It's clear that the SMB service is not starting up. I'll now poke around in the log files to see what else I can find.

shuvam
Aspirant
Jun 23, 2019
Apparently, the system does not allow a TXT file to be attached to a message. Will try a PDF now.
For those unfamiliar with grep, the first word in each line gives the name of the file where the matching string was found.
- shuvam
  Aspirant
  Jun 23, 2019
  I poked around in the log files, found a lot of entries clearly indicating that the SMB daemon is not starting up, but couldn't figure out why. The NMB daemon is working well, it appears.
  
  I pulled out contiguous sets of lines from three log files and created the PDF file:
  systemd-journal.log
  smbd.log
  nmbd.log
  and you can see the lines here. These are not grep outputs -- they are contiguous sets of lines, nothing omitted in between.
  
  Any idea what is going on?
  - StephenB
    Guru - Experienced User
    Jun 23, 2019
    I suggest that you send a link to the full log zip to JohnCM_S and ask him to analyze them for you. Do that via private message (the envelope icon on the upper right of the forum page) - don't post the link publicly.
    
    I am wondering what the 10 email alerts might say. You might want to fix the configuration for email alerts, and see if they are then sent correctly.