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Forum Discussion

Camshaft700's avatar
Oct 24, 2021
Solved

Failure Connection (Honeywell WIFI Thermostat)

Dear netgear community

Orbi system
Honeywell thermostat wifi

Keep getting error code wrong PWord

Searching the internet I found a bunch of netgear forum post about 2.4g. How the device your setting up the thermostat has to be on the 2.4g network not 5g
I have followed those details and turned off the ssd for the 5g. But when my phone or tablet reconnect they keep connecting to 5g. Looking in the orbi control panel I can confirm that yes They are connected to 5g.
I selected the forget network and rejoined in both devices.

I looked in the orbi control panel and I see no location to temporarily turn off 5g to link the thermostat.

What am I doing wrong ?
Any other method to turn off 5g or force my phone or tablet to join 2.4 only ?
  • I can’t edit my first post to add the solution. No special characters can be used (SSID)

    So some interesting information
    - yesterday thermostat would join iPhone hotspot named “iPhone”
    - today thermostat would not join SSId with & symbol in it.
    - removed & and the thermostat connects.

    I found this information below on the internet.
    Honeywell thermostat invalid wifi password

    If you’re receiving invalid wi-fi password error when you try to connect to Wi-Fi, please confirm the following:

    No special characters have been used in your WiFi network name (SSID) – reset and rename it if necessary.

13 Replies

  • I added a photo as in some posts people say buttons exist to turn off ssd 

    but in my CP nothing exists 

     

    well keep posting updates 

    • plemans's avatar
      plemans
      Guru

      Some have luck with turning down the 5ghz broadcast strength and then disconnecting/reconnecting. 

      Have you tried this? 

      • Camshaft700's avatar
        Camshaft700
        Guide
        Thank you
        I did so some research and did find someone saying to turn down the 5g to 25% and unplugging any satellite units

        Pretty crazy what extent someone has to go to for a internet of things device.
        Obviously very poor design and planning on Honeywell’s part.
  • You nailed it!!!! My Nughthawk/Honeywell thermostat connections was lost several weeks ago. Honeywell couldn't help. Netgear also couldn't figure out why my "password(E02 code) was incorrect. Honeywell sent a new thermostat. Ince again Honeywell & Netgear couldn't figure out the issue. I tried in total 3 thermostats(2 new) & two routers(1 new) with the same result. Netgear finally suggested getting a different thermostat because of compatibility problems. I followed the guidance of the original poster & removed any characters that were not a letter or a number. Voilá it worked!!!! Thanks a bunch.