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Forum Discussion
shuvam
Jun 23, 2019Aspirant
File service connection failure: RN21200 2-bay home NAS
My NAS box is just a month old. It has two 6TB IronWolf drives operating in RAID 0, giving me 10.9TB effective capacity. Firmware version is 6.10.1 which is the latest as of 10 minutes ago. Short...
- Jul 04, 2019
Hi shuvam,
The SMB service on your NAS is now fixed.
The NFS service seems to be fine. It appears to be enabled currently on your NAS. It has been running for 2 days now.
Can you check if you can access your shares via SMB and NFS?
Regards,
StephenB
Jul 03, 2019Guru - Experienced User
shuvam wrote:
Hi @JohnCM_S I just enabled SDM and sent you PM with the 5-digit port number. Thanks for trying to help.
I think it's best to give JohnCM_S some time to diagnose it before we continue.
JohnCM_S
Jul 04, 2019NETGEAR Employee Retired
Hi shuvam,
The SMB service on your NAS is now fixed.
The NFS service seems to be fine. It appears to be enabled currently on your NAS. It has been running for 2 days now.
Can you check if you can access your shares via SMB and NFS?
Regards,
- shuvamJul 04, 2019Aspirant
Thanks a lot, JohnCM_S
I tested access from my Linux laptop.
The Windows SMB access seems to be working, thanks a lot. The NFS access is more complicated.
In my Nautilus file browser, when I access "Other locations", I see three entries for my NAS (screenshot attached):
- an all-caps entry NAS-C702
- a lower case entry nas-c702 (AFP) with "AFP" at its end
- a lower case entry, just nas-c702
I don't remember seeing the first of these three 2 days ago when I had last checked. Today, I tried the first one, all-caps, and I could access the shared area on the NAS.
The second area I have always ignored, since it says "AFP" (which is an Apple protocol, I believe).
The third one is the one which I used to use: nas-c702. It had stopped working a few days ago, and it's not working even now.
You're right about NFS service working -- the "System --> Settings" screen always showed NFS with a green light, even when I stopped being able to connect to it. Now, "System --> Settings" is showing both SMB and NFS with green. The SMB is clearly a fix -- it used to indicated inactive before.
- shuvamJul 04, 2019Aspirant
Screenshot of what I see when I try to access the NAS using the third entry in my file browser. This error has been consistent for the last 3+ days.
- shuvamJul 04, 2019Aspirant
I checked now from Kodi, running in LibreELEC on my Raspberry Pi.
From that device, whatever Kodi thinks is NFS is working. And of course, SMB is working too. So, I can say that this is a 100% fix.
Thanks a lot.
- Retired_MemberJul 04, 2019
Hi JohnCM_S, after this finally has been solved, would you mind giving a brief abstract on what the issue was and how Netgear's resources collectively resolved it?
Of course, you do not need to provide a detailed step-by-step description of the process, but getting a rough idea of the fix would support the approach of exchanging knowledge within the community, which is what you probably want to keep alive as much as possible, right?
Kind regards
- Retired_MemberJul 05, 2019
JohnCM_S, thanks a lot, I very much appreciate your responsiveness. Have a nice weekend and kind regards
- shuvamJul 05, 2019Aspirant
The smb.conf file does not look correct when we checked it so we restored that file to default to fix it.
Where did you restore the original contents from? Is there a path where the original file is stored on my NAS, from where I can restore it if it gets corrupted again?
- JohnCM_SJul 05, 2019NETGEAR Employee Retired
Retired_Member
You are welcome. You have a nice weekend as well. :)
The ReadyNAS OS keeps a list of default config files at /etc/default/config/ (Note: Never edit any files under /etc/default/config/).
L3 did a cp -rP /etc/default/config/etc/samba/smb.conf /etc/samba/smb.conf, manually changed the workgroup since you were using a custom workgroup, and then saved and restarted samba.
Regards,
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