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Forum Discussion
Help installing Plex app
Hi all,
I've been trying to install the Plex Media Server app on my ReadyNAS RN214 and I keep getting the error "Cannot install application plexmediaserver-annapurna". I got the app from the Plex site and manually uploaded it. I noticed when I go to the admin page and I click the available app button, nothing shows up.... Is this normal? I haven't tried installing via SSH and I've seen posts about performing a factory rest but if I do will it wipe all data on my installed hard drives? I am running firmware 6.10.2 and I have no other apps installed. I haven't been running the Plex app before, this is a fresh install.
3 Replies
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KarlJNH wrote:
I've seen posts about performing a factory reset but if I do will it wipe all data on my installed hard drives?
A factory reset will wipe all the data on the NAS.
KarlJNH wrote:
Hi all,
I've been trying to install the Plex Media Server app on my ReadyNAS RN214 and I keep getting the error "Cannot install application plexmediaserver-annapurna".
Is the NAS able to reach the internet? One way to check is to disable the automatic time upate, and then re-enable it. If the NAS can't reach the internet, the you will get an error when you renable it. If you have email alerts configured, you could send a test message to check the internet connectivity.
Stephen, thanks for the reply.... Yes the NAS time is sync'd with the recommended netgear.com servers.
If I shut the NAS down, could I remove the 4 drives, power the NAS up, do the factory reset, shut the NAS down again, then reinstall the drives and power it back up?
KarlJNH wrote:
If I shut the NAS down, could I remove the 4 drives, power the NAS up, do the factory reset, shut the NAS down again, then reinstall the drives and power it back up?
No. The operating system is on the drives. A factory reset reformats the drives and does a fresh factory install onto them. It's not possible to do it w/o drives in place, so you'll need to back up the data, and restore it after the reset if you try this.
First I suggest downloading the full log zip file, and asking the mods to review it. Upload the zip into cloud storage (google, dropbox, etc). Then send a private message (PM) to the mods with a link to the logs,and ask them to review ( JohnCM_S or Marc_V ). Don't post them publicly. You send a PM by clicking on the envelope icon in the upper right of the forum page.
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