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Forum Discussion

MB8970787869876's avatar
Jun 26, 2021

Help Needed: ReadyNas 426 Won't Shutdown / Admin Page Unresponsive

My ReadyNas 426 auto updated to 6.10.5, and now the admin page is unresponsive, and when I tried to shut it down using the power button, it's stuck with the LEDs saying "Powering off Goodbye". But it's been stuck like this for at least 5 hours.

 

I can access the files / folders from computers on my home network, but I cannot log into the device

 

Netgear RAIDar finds it with no problem. But:

  • Status shows Healthy
  • Diagnostics doesn't report any issues
  • Admin Page button just launches the stuck admin page in a browser - I've tried logging in using Firefox, Chrome, and Safari, and purging cache and cookies, and nothing works
  • Restart button doesn't work

Any suggestions short of pulling the power chord? If I do need to pull the power chord, any suggestions to do the least amount of damage?

1 Reply

  • So I bit the bullet and hard reset my ReadyNas. It's now going through syncing, but at least the admin page is responsive. So crossing my fingers.

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