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NG2707's avatar
NG2707
Aspirant
Jan 25, 2022
Solved

Unresponsive RN214

Our RN 214 (fw 6.10.6) went unresponsive last week after we started to delete some snapshots.  We let it sit that way through the weekend but upon returning Monday it was still not responding through the file explorer or web interface.  We are able to ping it, that never changes.

 

When we reboot the NAS it comes up for about 2-3 minutes (web interface and file explorer) but then hangs again and only able to ping. I was able to run RAIDar on it when I do boot it up I will attach a screenshot here. I downloaded the logs as well and ran Diags on the drives. 

 

Any suggestions as to why this is happening or what we can do to resolve? I do have a support case opened with Netgear but thought I'd also ask the community. 


  • NG2707 wrote:

    StephenB Thank you.  I'm dealing with that now trying to do drive cleanup with a 3-4 minute window before the NAS becomes unresponsive.  It's fun. 


    Yeah.

     

    If you are in the process of backing up the NAS, you could try booting it read-only.

     

    BTW, a full OS partition can also destabilize the NAS.  That's very different from the data volume becoming full.

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    NG2707 

     

    Welcome to the Community!

     

    Do you have any apps running on your RN214? Have you tried disabling them when you get access to the GUI? Is the Antivirus enabled? You can send me a link to download the logs so we can check, It might be running out on memory but it will be best to check, please pm me the case number as well.

     

     

    • NG2707's avatar
      NG2707
      Aspirant

      No Apps running, no antivirus running.  I will send you the logs and case number.  Thanks for the response!

  • Hello!

    I have the same issue today: noresponse via Explorer of browser, but ping is ok.

    Tried to restart the device correctly using the power button, but nothing happened. Just unplug power helped.

    It works 4-5 minutes and then again - no response.

    I have no apps, no antivirus. FW is 6.10.6.

    And there is nothing about cause of problem in logs, but will restart it again to check it.

    SN: 4FH5685V0000A

    • anton_fskmb's avatar
      anton_fskmb
      Tutor

      Connection via RAIDar to device after hard restart went good. But can't download logs from there. When I'm trying download logs, window with progress bar appears, but nothing happens, it shows 0%.

       

      In the same time I can navigate logs in the web-GUI, this is what I found there:

      - System: Service or process restarted (first message after hard restart).

      - Volume: Less than 30% of volume's capacity is free. NETGEAR recommends increasing the volume capacity to maintain current performance levels. Nonstop protection snapshots will be deleted when the free space on the volume is less than 10%.

      - System: ReadyNASOS background service started

      - Few messages like - Snapshot: Snapshot 2022_01_24__04_00_08 was removed from the share or LUN using the Snapshot Delete Tool.

       

      And that's it.

       

      I tried to switch off snapshots for one of shares but it just shows "waiting icon". I'm afraid it simply does not have much time to do this, and device hangs. Apparently it takes more time to change the settings.

       

      More thing i want to notice:

      - I never used snapshots before.

      - I configured snapshots in the begin of December 2021, and it worked fine before today.

      - FW was updated the 3rd of January 2022 and worked fine before today too.

    • NG2707's avatar
      NG2707
      Aspirant

      anton_fskmb try downloading Netgear Raidar.  When you boot up your NAS run Raidar and it should find the NAS.  You can download logs from there and run diagnostics.  I was able to do this in that 3-4 minute timeframe. That will give you a good starting point for support. 

      • Again… my post disappeared…
        ==
        I don’t know why, I’ve tried 3 times to post this, but my message disappeared each time…

        Diagnostics in RAIDar says everything is ok.

        Connection via RAIDar to device after hard restart went good. But can't download logs from there. When I'm trying download logs, window with progress bar appears, but nothing happens, it shows 0%.
  • Oh! I've tried boot in read-only mode again, and now it booted fine. I can connect via ssh and i see my volume and all the files. I will test how it works and try copy that, and reset NAS to factory defailt if succeed. If not i will create a new thread. Thanks to all.

     

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