HP Officejet 8500 "network filling" ready NAS Duo problem.

This is the sad resolution email I got today. NETGEAR is missing the boat on this issue, which is only going to get worse as the HP Officejet Pro 8500 is a very hotselling device (see latest Amazon rankings) and there are pallets of them at Best Buy, Costco, Office Depot, etc. There's nothing in any Netgear marketing literature to make the buyer aware that this function is NOT supported...which is kind of like buying a car and then finding out that you can't drive it to Safeway but you can drive it to any other grocery store. What???
:
From Agent ID: 3157
Case ID: 9244829

Dear Mr. _______

Thank you for choosing NETGEAR, my name is V_____ from NETGEAR 2nd level Technical Support. I will be your support engineer.

I regret to say but Network Filing or Scan to Network is not supported. I just got an update from one of our product engineers and they said that ReadyNAS are not really designed for that task. This is the reason why we do not have fixes or future software updates regarding your issue.

Please accept our apology for the inconvenience you have experienced.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

V__________