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Forum Discussion
Solved
Locked Myself Out of my new NAS RN21400
The My Products Netgear page shows checkmarks for PHONE, CHAT, and email support on this device but there are no icons to start a chat and no phone number to call to connect with someone to help me r...
Hi MCDelaware,
You can do an OS reinstall so it will reset the NAS admin password to default without losing your data. You may check this link for the steps on how to access the boot menu and select the OS Reinstall.
If you are located in the North America region, the phone number that you can contact for the ReadyNAS support is 1-888-6384327 (NETGEAR). They are open 24x7. You should also be able to open an online ticket here.
Regards,
Hi MCDelaware,
You can do an OS reinstall so it will reset the NAS admin password to default without losing your data. You may check this link for the steps on how to access the boot menu and select the OS Reinstall.
If you are located in the North America region, the phone number that you can contact for the ReadyNAS support is 1-888-6384327 (NETGEAR). They are open 24x7. You should also be able to open an online ticket here.
Regards,
Hi MCDelaware,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as a solution so others can be confident in benefiting from the solution.
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
Regards,I performed the steps you outlined to reboot to flash so my data would not be destoryed.
I went online to readynas.netgear.
It sees the device as it was registered to my account.
But it immediately prompts me for an admin passord I did not recall.
I was still stuck!
A call to support reminded me what the default password was so I could get back to work.
I will be setting up a mirror drive as well as changing and recording new passwords.
Thank you for your input on resetting without data loss and for providing the support phone number.
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