NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
broad01
Feb 05, 2020Tutor
NAS 104 Locked Up
NAS has locked up. Can not access. Can not even ping. See attached photo of the display. Will not soft shutdown using power button. Any ideas?
broad01
Feb 09, 2020Tutor
So i power cycled the NAS. It came back and all looked OK. A few days later a new message appeared,
"btrfs_search_forward+2ac"
Again NAS totally locked up. power cycled again. Now NAS shows a popup which says "No volume exists" with a warning message "Remove inactive volumes to use the disk. Disk #1,2,3,4."!!!!!!!!!!!!
Lookes like I have lost all my data again.... Anyway to recover?
logs attached.
This is the third time with a Netgear NAS.
- StephenBFeb 09, 2020Guru - Experienced User
broad01 wrote:
This is the third time with a Netgear NAS.
It looks like you are keeping the data volume too full (90-95%).
broad01 wrote:
Lookes like I have lost all my data again.... Anyway to recover?
Paid support (my.netgear.com) might be able to remount it.
- broad01Feb 12, 2020Tutor
Hi
I have tried re-booting into read only mode. Still no volume.
I want to SSH into the unit to check if the data is still there and try a re-mount. I get a connection refused. i went to settings in admin and see under services that SSH is not selcted. I am unable to enable SSH, when I try it says "cannot start service without a volume"!! Is there any way I get enable SSH or get in bypassing the admin setup? How about the tech mode in the boot menu?
Thanks
Adam
- StephenBFeb 12, 2020Guru - Experienced User
You could telnet into the NAS in tech support mode, and then use the linux CLI.
Log in as root with password infr8ntdebug.
Start RAID and chroot with
# rnutil chroot
The normal steps to mount the data volume will likely fail, but are
# btrfs device scan # btrfs fi show # mount /dev/md127 /data
You could potentially try running
# btrfs check /dev/md127
before you try to do the mount. That won't repair anything, it will just check the volume.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!