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Forum Discussion
NAS 104 locking up
Hi.. I having an intermittently problem with my NAS 104 (sw 6.0.5) after a few days of operation the unit freezes , no response from the web or Power button. The only way to recover is to remove th...
Same problem here.
I (eventually) got to chat with a real support person yesterday* and he determined from the logs that the problem was with CPU.
He advised disabling snapshots on the shares (I have done).
I have also turned off DLNA as per recommendations above. Also AntiVirus is disabled (always has been), in fact the unit is running the bare minimum of services required, to minimise load.
The CPU usage has dropped from the high 90%s to the mid 80%s, still ridiculously high for a NAS with a mere 100GB of office-type documents used by half a dozen people, and spread across 6TB of storage. It's not streaming any media, running games, recording video, running databases, no apps installed.
It crashed again at 02:19, after 17h20 of uptime. Which is better, but not exactly world class.
In a nutshell, the support chat can be sumarised as:
"Your NAS is fitted with a CPU that can't run even half the things the NAS is sold to do. Please turn off some of the services you might reasonably expect a NAS to have available and that we advertise as features."
Utterly, utterly, unacceptable. This device appears unfit for purpose.
*After about an hour of reloading the 'ask for chat' page, waiting for it to say anything other than "We're too busy", then getting into the queue and spending another 15 minutes or so in said queue... Netgear, you need more support engineers!!
I (eventually) got to chat with a real support person yesterday* and he determined from the logs that the problem was with CPU.
He advised disabling snapshots on the shares (I have done).
I have also turned off DLNA as per recommendations above. Also AntiVirus is disabled (always has been), in fact the unit is running the bare minimum of services required, to minimise load.
The CPU usage has dropped from the high 90%s to the mid 80%s, still ridiculously high for a NAS with a mere 100GB of office-type documents used by half a dozen people, and spread across 6TB of storage. It's not streaming any media, running games, recording video, running databases, no apps installed.
It crashed again at 02:19, after 17h20 of uptime. Which is better, but not exactly world class.
In a nutshell, the support chat can be sumarised as:
"Your NAS is fitted with a CPU that can't run even half the things the NAS is sold to do. Please turn off some of the services you might reasonably expect a NAS to have available and that we advertise as features."
Utterly, utterly, unacceptable. This device appears unfit for purpose.
*After about an hour of reloading the 'ask for chat' page, waiting for it to say anything other than "We're too busy", then getting into the queue and spending another 15 minutes or so in said queue... Netgear, you need more support engineers!!
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