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Forum Discussion
NAS 104 locking up
Hi.. I having an intermittently problem with my NAS 104 (sw 6.0.5) after a few days of operation the unit freezes , no response from the web or Power button. The only way to recover is to remove th...
I may have found a fix, for mine at least. :D
I've been having the same locking up issues. It started right away after I got it, it would lock up maybe twice a week in the beginning. Then it stopped and was working fine for several months. So I assumed maybe a firmware update fixed it, but it started locking up again.
One day I noticed that one of the drives had failed so the mirror was reporting that it was "degraded". Well that isn't that big a problem since I mirrored them so my data was safe on the good drive. I ordered a new drive and just figured I'd use my data off the good drive until the new drive came in, since being able to access your data even with a drive failure is kind of the idea behind redundancy. I could access the data but it would lock up shortly after so I would have to power cycle it again multiple times a day if I needed to use it. It was locking up way more frequently now in the "degraded" state. I got the new drive, it in and it rebuilt itself like you'd expect without too many problems. To my surprise it only locked up once during the rebuild but it picked up where it left off after I cycled the power, so no big deal.
I was hoping that maybe the new drive in there would solve the lock ups after it was done rebuilding but it didn't. It seemed to be locking up many times a day now. I saw that someone on here mentioned updating the CC24 firmware on their Seagate drive and that's the firmware I had on one, so I updated it and it still didn't fix it. I noticed that when I pulled the drive out to update it that it was WAY hotter than I would have expected. After the firmware update didn't fix it I looked at the performance tab and noticed the temperatures were higher than I would have imagined, even with the front door to the box open. There is plenty of space on all sides of the box. The closest thing to it is the wall behind and that's probably 4 inches away. So theres tons of room all around for circulation. I found an old small, maybe 2" x 2", heatsink fan I had laying around. I hooked up some power to it and put it right infront of the 4 drives blowing air into the unit with the door still open. It's been about a day and a half now without a single lockup. Before the fan I was cycling the power multiple times a day. I wonder if the heat is what has not only caused the locking up but that harddrive failure I had too.
Just that small little fan made a huge difference in the temps. These are the differences without changing anything except the addition of the fan.
Pre-Fan Temps
CPU: 142degrees
Harddrives: 100-113degrees
Post-Fan Temps
CPU: 113degrees
HD's: 87-91degrees
Like I said it's only been about a day and a half but before that was more than enough time for it to have locked up many times.
If you're having the problem it might be worth it to point a fan in there and see if it solves your problems too.
I've been having the same locking up issues. It started right away after I got it, it would lock up maybe twice a week in the beginning. Then it stopped and was working fine for several months. So I assumed maybe a firmware update fixed it, but it started locking up again.
One day I noticed that one of the drives had failed so the mirror was reporting that it was "degraded". Well that isn't that big a problem since I mirrored them so my data was safe on the good drive. I ordered a new drive and just figured I'd use my data off the good drive until the new drive came in, since being able to access your data even with a drive failure is kind of the idea behind redundancy. I could access the data but it would lock up shortly after so I would have to power cycle it again multiple times a day if I needed to use it. It was locking up way more frequently now in the "degraded" state. I got the new drive, it in and it rebuilt itself like you'd expect without too many problems. To my surprise it only locked up once during the rebuild but it picked up where it left off after I cycled the power, so no big deal.
I was hoping that maybe the new drive in there would solve the lock ups after it was done rebuilding but it didn't. It seemed to be locking up many times a day now. I saw that someone on here mentioned updating the CC24 firmware on their Seagate drive and that's the firmware I had on one, so I updated it and it still didn't fix it. I noticed that when I pulled the drive out to update it that it was WAY hotter than I would have expected. After the firmware update didn't fix it I looked at the performance tab and noticed the temperatures were higher than I would have imagined, even with the front door to the box open. There is plenty of space on all sides of the box. The closest thing to it is the wall behind and that's probably 4 inches away. So theres tons of room all around for circulation. I found an old small, maybe 2" x 2", heatsink fan I had laying around. I hooked up some power to it and put it right infront of the 4 drives blowing air into the unit with the door still open. It's been about a day and a half now without a single lockup. Before the fan I was cycling the power multiple times a day. I wonder if the heat is what has not only caused the locking up but that harddrive failure I had too.
Just that small little fan made a huge difference in the temps. These are the differences without changing anything except the addition of the fan.
Pre-Fan Temps
CPU: 142degrees
Harddrives: 100-113degrees
Post-Fan Temps
CPU: 113degrees
HD's: 87-91degrees
Like I said it's only been about a day and a half but before that was more than enough time for it to have locked up many times.
If you're having the problem it might be worth it to point a fan in there and see if it solves your problems too.
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