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Netgear priority escalation, contradiction in terms 21840133
In the middle of a case with Netgear and unit in tech support mode for 3 days now. Initial stages of support reasonable, escalation to level 3 about 33 hours ago. Phoned yesterday to get a progress u...
Déjà vu
Had this with level 3 with my ultra 6 plus, now again with my 316.
In tech support mode for over 4 days, case escalated over 72 hours ago.
Not a word from Netgear since notification of escalation.
I've called 3 times now, get through to level 2 who can do nothing apart from tell me they'll contact level 3.
I've now received 3 separate assurances that I would be contacted with an update; first 2 - nothing; I'm not optimistic about the latest.
My readynas is out of action during this time, so support is causing me more problems than the problem they're supposed to be investigating.
Had this with level 3 with my ultra 6 plus, now again with my 316.
In tech support mode for over 4 days, case escalated over 72 hours ago.
Not a word from Netgear since notification of escalation.
I've called 3 times now, get through to level 2 who can do nothing apart from tell me they'll contact level 3.
I've now received 3 separate assurances that I would be contacted with an update; first 2 - nothing; I'm not optimistic about the latest.
My readynas is out of action during this time, so support is causing me more problems than the problem they're supposed to be investigating.
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