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Forum Discussion
Netgear priority escalation, contradiction in terms 21840133
In the middle of a case with Netgear and unit in tech support mode for 3 days now. Initial stages of support reasonable, escalation to level 3 about 33 hours ago. Phoned yesterday to get a progress u...
This one still not resolved.
Netgear have asked me to set up Teamviewer access which seems to be remote access to my PC by Netgear. Easy enough to do, but I've asked them why they need this rather than the expected Tech support mode access.
I'm assuming they need high level access to the readynas GUI to reproduce the symptoms I'm describing?
Anyone ever offered such access to Netgear?
Netgear have asked me to set up Teamviewer access which seems to be remote access to my PC by Netgear. Easy enough to do, but I've asked them why they need this rather than the expected Tech support mode access.
I'm assuming they need high level access to the readynas GUI to reproduce the symptoms I'm describing?
Anyone ever offered such access to Netgear?
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