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Forum Discussion
Netgear priority escalation, contradiction in terms 21840133
In the middle of a case with Netgear and unit in tech support mode for 3 days now. Initial stages of support reasonable, escalation to level 3 about 33 hours ago. Phoned yesterday to get a progress u...
Yes, Teamviewer gives them remote access to your computer. Do note though that you share the screen (you can see what they are doing) and if you don't like it you can kick them out at any time. I have used Teamviewer myself on several occasions (indeed it is an option when I help users however due to time zone differences there may be some delay in finding a mutually convenient time) and it is great software.
I agree they must want to see what happens when you use the GUI (perhaps with you demonstrating what you did to get the issue) and then see if they can reproduce it at their end.
There is a third alternative. If they don't need access to the GUI, but if you can access it you can enable SSH access for them (System > Settings > Support) similar to tech support mode except you can still access the NAS while they investigate an issue.
I agree they must want to see what happens when you use the GUI (perhaps with you demonstrating what you did to get the issue) and then see if they can reproduce it at their end.
There is a third alternative. If they don't need access to the GUI, but if you can access it you can enable SSH access for them (System > Settings > Support) similar to tech support mode except you can still access the NAS while they investigate an issue.
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