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Forum Discussion

Alexandr_kudrov's avatar
Dec 26, 2023

Netgear ReadyNAS NV+ v2. Lifesupp

Hello, friends!

Yesterday I bought a new drive for my Netgear ReadyNAS NV+ v2.
Here is my disk configuration:

 

I changed disk No.2 (I wanted to replace 2TB with 4TB)

On a working system, I removed one of the previously installed ones and installed a new one. But the disk that I installed turned out to be faulty (it did not start, it seemed damaged during transportation). I tested it a little and after that I realized that this new disk is not suitable. I returned the disk that was installed earlier.
Unfortunately, by this time there was already a “lifesupp” error on the NAS screen.

Now I can’t open my files - the NAS can’t find the path...

 

Please give me some advice on how to recover data?

 

Perhaps experienced specialists can help me

JohnCM_S and Marc_V

22 Replies


  • Alexandr_kudrov wrote:

     

    Perhaps experienced specialists can help me

    JohnCM_S and Marc_V


    They no longer work for Netgear

     


    Alexandr_kudrov wrote:

    But the disk that I installed turned out to be faulty (it did not start, it seemed damaged during transportation). I tested it a little and after that I realized that this new disk is not suitable. I returned the disk that was installed earlier.
    Unfortunately, by this time there was already a “lifesupp” error on the NAS screen.

    Now I can’t open my files - the NAS can’t find the path...

     


    Download the full log zip file, it might give some clues what happened.

      • StephenB's avatar
        StephenB
        Guru

        Thanks.  There is some privacy leakage when you post the log zip publicly - normally they are sent via private messages (PMs) using the envelope icon in the upper right of the forum page.  So I took the liberty of redacting your link after I downloaded the zip.

         

        It looks like two of your disks are out of sync - this can happen as a result of failed disks, or if the NAS is improperly shut down.

         

        The array can be forcibly assembled using ssh - is that something you have used before?

         

        Another option (probably safer) is to connect the disks to a Windows PC and then use R-linux for Windows to access the data.  You'd need one or more suitable USB adapter/dock(s), and enough storage to offload the files.

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