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Forum Discussion
Alexandr_kudrov
Dec 26, 2023Aspirant
Netgear ReadyNAS NV+ v2. Lifesupp
Hello, friends!
Yesterday I bought a new drive for my Netgear ReadyNAS NV+ v2.
Here is my disk configuration:
I changed disk No.2 (I wanted to replace 2TB with 4TB)
On a working system, I removed one of the previously installed ones and installed a new one. But the disk that I installed turned out to be faulty (it did not start, it seemed damaged during transportation). I tested it a little and after that I realized that this new disk is not suitable. I returned the disk that was installed earlier.
Unfortunately, by this time there was already a “lifesupp” error on the NAS screen.
Now I can’t open my files - the NAS can’t find the path...
Please give me some advice on how to recover data?
Perhaps experienced specialists can help me
22 Replies
Alexandr_kudrov wrote:
Perhaps experienced specialists can help me
They no longer work for Netgear
Alexandr_kudrov wrote:
But the disk that I installed turned out to be faulty (it did not start, it seemed damaged during transportation). I tested it a little and after that I realized that this new disk is not suitable. I returned the disk that was installed earlier.
Unfortunately, by this time there was already a “lifesupp” error on the NAS screen.Now I can’t open my files - the NAS can’t find the path...
Download the full log zip file, it might give some clues what happened.
- Alexandr_kudrovAspirant
Here is the full log zip file <redacted link>
Thanks. There is some privacy leakage when you post the log zip publicly - normally they are sent via private messages (PMs) using the envelope icon in the upper right of the forum page. So I took the liberty of redacting your link after I downloaded the zip.
It looks like two of your disks are out of sync - this can happen as a result of failed disks, or if the NAS is improperly shut down.
The array can be forcibly assembled using ssh - is that something you have used before?
Another option (probably safer) is to connect the disks to a Windows PC and then use R-linux for Windows to access the data. You'd need one or more suitable USB adapter/dock(s), and enough storage to offload the files.
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