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Forum Discussion
NV PS failure; case number 16457870
I had a catasrophic Power supply failure in my NV, sn/mac 000D-A201-1E2B. Found this advice from PapaBear: http://www.readynas.com/forum/viewtopic.php?f=24&t=54239&p=308182&hilit=power+supply#p311...
OK
I called the 888-NETGEAR number and spoke to a rep, a tech, and an RMA agent.
All had heavy Indian accents and were on very poor quality phone lines - very hard to understand (I was on a land line)
They agreed that my SN was within the range of the recall.
The RMA agent expalined that my unit was out of warrenty (what does this have to do with a know-problem recall) and charged me $26.95 for shipping.
OK - I thought this was the second option where they ship the replacement first (althought she never expalined any options - I think... couldn't really understand her).
I just checked my RMA status and it shows "waiting for customer return"
What just happened??
It looks like I am paying for shipping both ways, but they never explained that I need to ship mine back first.
Does this sound right?
I called the 888-NETGEAR number and spoke to a rep, a tech, and an RMA agent.
All had heavy Indian accents and were on very poor quality phone lines - very hard to understand (I was on a land line)
They agreed that my SN was within the range of the recall.
The RMA agent expalined that my unit was out of warrenty (what does this have to do with a know-problem recall) and charged me $26.95 for shipping.
OK - I thought this was the second option where they ship the replacement first (althought she never expalined any options - I think... couldn't really understand her).
I just checked my RMA status and it shows "waiting for customer return"
What just happened??
It looks like I am paying for shipping both ways, but they never explained that I need to ship mine back first.
Does this sound right?
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