HiWhen i press the power button, the device displays "NETGEAR Storage Welcome_" and gets stuck there. I momentarily see number 1 HD light (green) and goes off and at the same time I see "Act" light for a few seconds and then i only have a device with thw aforementioned message stuck on its screen and the power button flashing blue. I can find and connect only one folder out of several. The raidar repots the device as offline. I can not reset the device since it does not give me any options after turning the power on while pressing the reset button, just gets stuck on the same message. Please help

What NAS do you have and what firmware is it running? Contacting Netgear support is probably the fastest way to resolve this.

Hello C3ris, I've some questions to ask, please see below: What is the model number of the NAS? What is the firmware version? How many disks are inserted? Are the disks empty, no partition and new? Is it connected to a router/switch? Regards,

What is the model number of the NAS? nas31400What is the firmware version? I think the latest, over 6.1....How many disks are inserted? 4Are the disks empty, no partition and new? No, they were on a RAID 10 configuration and the directory structure looked like this:homeadmin (this has a red x on it, I can see it in windows explorer even if the NAS is shut down so I guess is some kind of offline folder but i cannot access it since windows say i have norights or something) c3ris (this one i do not still have access, and I can see/manipulate data even if the NAS is shut down so I guess is some kind of offline folder photos - LOSTmusic videos - LOSTetc - LOSTIs it connected to a router/switch? yes with an ip of 192.168.1.50I think that my house experienced a severe power surge (i was away for some days) which destroyed the splitter connected to the router. Since my nas has the ability to power on automatically when the power comes on after a disruption it must have been on during this surge Finally i have to say that I was using a USB with a safety key to secure the NAS.

Hello C3ris, When did you update the firmware? 6.6.1 has been released just recently. Please check if you can download the logs through RAIDar then send it including the link to this topic and a summary of the issue. I hope you do have backup of the data as it appears to be a possible data recovery. How's the HDD LEDs and what does it say on the RAIDar about the HDDs? Regards,

HiI do not really remember details about the updates, i just know that every time i was prompted to update, I did plus I usually have these things to auto-pdate. RAIDar does not see the NAS even when it is powered on (of course it is stuck on "Welcome ...). Moreover i can not do a reset (power off - press reset with a pin - power on), i mean i do it but nothing happens (still stuck on "Welcome...") I am considering a motherboard fault? As for HDD LEDs i momentarily see nuber 1 go green briefly and nothing else (then Act lights and goes off, and Power button continues blinking blue). I am lost....

Offline nas | NETGEAR Communities

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StephenB
Guru - Experienced User
Jan 10, 2017
What NAS do you have and what firmware is it running?

Contacting Netgear support is probably the fastest way to resolve this.
- JennC
  NETGEAR Employee Retired
  Jan 10, 2017
  Hello C3ris,
  
  I've some questions to ask, please see below:
  
  What is the model number of the NAS?
  
  What is the firmware version?
  
  How many disks are inserted?
  
  Are the disks empty, no partition and new?
  
  Is it connected to a router/switch?
  
  Regards,
  - C3ris
    Aspirant
    Jan 12, 2017
    
    What is the model number of the NAS? nas31400
    What is the firmware version? I think the latest, over 6.1....
    How many disks are inserted? 4
    Are the disks empty, no partition and new? No, they were on a RAID 10 configuration and the directory structure looked like this:
    home
    admin (this has a red x on it, I can see it in windows explorer even if the NAS is shut down so I guess is some kind of offline folder but i cannot access it since windows say i have norights or something)
    c3ris (this one i do not still have access, and I can see/manipulate data even if the NAS is shut down so I guess is some kind of offline folder
    photos - LOST
    music videos - LOST
    etc - LOST
    Is it connected to a router/switch? yes with an ip of 192.168.1.50
    I think that my house experienced a severe power surge (i was away for some days) which destroyed the splitter connected to the router. Since my nas has the ability to power on automatically when the power comes on after a disruption it must have been on during this surge
    Finally i have to say that I was using a USB with a safety key to secure the NAS.

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Offline nas

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