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Forum Discussion

edahari52's avatar
edahari52
Aspirant
Apr 18, 2022

On time backup

Hi. I have problem with real-time backup after few weeks some of my folders stop to backup. How to fix it.  Thanks Eytan
StephenB's avatar
StephenB
Guru - Experienced User
Apr 18, 2022

Is the PC running Windows 10?

edahari52's avatar
edahari52
Aspirant
Apr 18, 2022

win 11.

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Apr 18, 2022

    There have been several issues reported with ReadyCloud over the past week or so, but I don't recall seeing one for Win 11.

     

    I don't use ReadyCloud myself - I'm tagging the mods ( Marc_V and JeraldM ) so they can follow up if they wish.

     

     

  • JeraldM's avatar
    JeraldM
    NETGEAR Employee Retired
    Apr 20, 2022

    Hi edahari52,

     

    Thanks for the ping StephenB!

     

    Were there any events that might have caused the issue? For example, did the issue occur when you upgraded to Windows 11?

    Also, if possible, have you already tried re-enabling ReadyCLOUD on the ReadyNAS and reinstalling the ReadyCLOUD application?

     

    If the issue still persists, please send me the logs via PM to further assist you.

     

     

    Regards,

     

    JeraldM

    NETGEAR Community Team

    • edahari52's avatar
      edahari52
      Aspirant
      Apr 28, 2022

      Hi. This case happened to me at Windows 10 and 11.

            After an irregular time randomly, the folders are stop to backup.

            I Have to create new pc folders  to backup.

       Thanks

      Eytan

       

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