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Forum Discussion
Open Question to Netgear - What are Your Intentions?
I have been a forum member and ReadyNAS owner since December of 2009. Certainly not as long a many of the add-on developers such as super-poussin and whocares, not as long as some of the more experienced users like claykin, mdgm, dbott76, TeknoJnky, sphardy, Papabear, fbmachines and stephenb and obviously not as long as the jedi - Yodah, Chirpa, Chewbacca, Jedi Knight, Han Solo and Oom-9. There are many others in each group I have unintentionally omitted but I write now because I am concerned for the future of the ReadyNAS line.
I don't post much anymore but have never stopped reading (daily) the ReadyNAS forum. I've committed my own money, that of the company I work for and that of my friends and collegeues that listened to the purchase of a ReadyNAS. From the Duo to the Pro - I use daily and depend on quite a few to do their job and I will say they have done that and done it well. What concerns me is that direction the forum has taken since the departure of Yodah and Chirpa. While both continue to provide support (and while other Jedi also do their best) it would seem judging from the comments of users and Jedi alike there has been a fundamental shift in Netgear's priorities. So fundamental I now question whether Netgear is the right choice moving forward. To wit:
As many have stated the forum was or is the reason to choose Netgear over the competition. I submit given Netgear's stance (the board itself is regularly unavailable) the forum can no longer be valued as it was in the past.
Existing issues are no longer being addressed, discussed or even acknowledged by Netgear staff as readily as in the past. I would submit this lessens the value of Netgear support further decreasing the value of the ReadyNAS line.
Existing web features such as the web simulator have been removed by Netgear without official communication and without remediation. This affects future purchases, reducing the user base therefore reducing the need to spend money on existing users.
Problems we have lived with - (iTunes server / forked daapd, ReadyDLNA, USB3 operation, Photos I and II, ARM add-ons (or the lack thereof), loss of Bittorrent, RAIDiator v5 for x86, lack of a directory / LDAP server, requiring workaround, registry hack or command-line fixes for common issues) - the list goes on - have not been properly addressed. I don't care about most and the ones I do don't bother me that much but there is an expectation when you purchase a product that it live up to the marketing and your own expectations and I would submit that may no longer be the case.
ReadyDATA hardware and software (what some existing programmers might be spending their time on) might be great - I will never know. For one, it is somewhat more expensive than a ReadyNAS but more importantly why would I give my money to a company that has begun to abandon an entire group of product enthusiasts that have have helped make the ReadyNAS line what it is today?
You can search the board to find support for any point I referenced but I think for most just a reminder is enough. Note I am in no way unhappy with the performance of any of the many ReadyNAS units I own and work with on a daily basis. I strongly feel like I am witnessing a protracted death of a product I feel has value and it is for this reason I'm asking Netgear -
What are your intentions?
I don't post much anymore but have never stopped reading (daily) the ReadyNAS forum. I've committed my own money, that of the company I work for and that of my friends and collegeues that listened to the purchase of a ReadyNAS. From the Duo to the Pro - I use daily and depend on quite a few to do their job and I will say they have done that and done it well. What concerns me is that direction the forum has taken since the departure of Yodah and Chirpa. While both continue to provide support (and while other Jedi also do their best) it would seem judging from the comments of users and Jedi alike there has been a fundamental shift in Netgear's priorities. So fundamental I now question whether Netgear is the right choice moving forward. To wit:
As many have stated the forum was or is the reason to choose Netgear over the competition. I submit given Netgear's stance (the board itself is regularly unavailable) the forum can no longer be valued as it was in the past.
Existing issues are no longer being addressed, discussed or even acknowledged by Netgear staff as readily as in the past. I would submit this lessens the value of Netgear support further decreasing the value of the ReadyNAS line.
Existing web features such as the web simulator have been removed by Netgear without official communication and without remediation. This affects future purchases, reducing the user base therefore reducing the need to spend money on existing users.
Problems we have lived with - (iTunes server / forked daapd, ReadyDLNA, USB3 operation, Photos I and II, ARM add-ons (or the lack thereof), loss of Bittorrent, RAIDiator v5 for x86, lack of a directory / LDAP server, requiring workaround, registry hack or command-line fixes for common issues) - the list goes on - have not been properly addressed. I don't care about most and the ones I do don't bother me that much but there is an expectation when you purchase a product that it live up to the marketing and your own expectations and I would submit that may no longer be the case.
ReadyDATA hardware and software (what some existing programmers might be spending their time on) might be great - I will never know. For one, it is somewhat more expensive than a ReadyNAS but more importantly why would I give my money to a company that has begun to abandon an entire group of product enthusiasts that have have helped make the ReadyNAS line what it is today?
You can search the board to find support for any point I referenced but I think for most just a reminder is enough. Note I am in no way unhappy with the performance of any of the many ReadyNAS units I own and work with on a daily basis. I strongly feel like I am witnessing a protracted death of a product I feel has value and it is for this reason I'm asking Netgear -
What are your intentions?
66 Replies
Replies have been turned off for this discussion
- It wouldn't take much effort for one of the managers (Jabba The Hut, cap1, Han Solo) with authority to come back on here and say 'we are still alive, but busy on new products'. That would at least show some signs of life... But they can't even be bothered. Having one of the tech support guys (most outsourced) comment doesn't give the same level of meaning.
- I saw laserboy's post regarding potential new models -> http://www.readynas.com/forum/viewtopic.php?f=7&t=69574 and they (RN312, RN314, RN516 + EDA500 and RN316) do look interesting.
CPU Intel Atom, Intel Core i3
Memory 2-4 GB
SATA + SSD HDD 2.5" / 3.5"
Thin Provisioning function
Snapshots - unlimited
Management from the cloud
Expansion Shelf
Perhaps they've been busy designing these new products? OK, why not tell us - or at least tell us they can't tell us?
An expansion shelf would be nice, more memory and SSD support, Core i3? Yes please. The only thing stopping me from writing up a cost justification and planning to purchase is the deafening silence from NTGR. :( - Ya, if this is how they treat existing users, I wonder how users of that new RNx1x will be treated in a years time.
- What were the pricing on the new units? Any photos of new bezels or cloud management?
- On the FaceBook account, there's a partial answer from netgear...
"As for v5 on x86 or other specific roadmap features. This is not the appropriate place to discuss. But there are lot of new exiting products and features in development. We are looking forward to the day we can share specific news." - Carrot & Stick.
:?
The EDA500 appears all over Google, in various online stores. Its $500, wonder whats actually inside it. It says expansion chassis, I'd guess eSATA maybe, but for that price, seems like it would have more brains in it. There's also a bunch of RN10[2,4] models along with that 312 model.ahpsi wrote: I saw laserboy's post regarding potential new models -> http://www.readynas.com/forum/viewtopic.php?f=7&t=69574 and they (RN312, RN314, RN516 + EDA500 and RN316) do look interesting.
http://www.pcnation.com/Web/details.asp?item=QZ9395
http://www.synnex.com/vendors/NETGEAR.html
And interestingly, the Pro4/6 are listed as Discontinued on that Synnex page, a sign to come? Also: viewtopic.php?p=387623#p387623
Also, https://github.com/plexinc/plex-media-s ... dfaf0ddd3b (Plex: Add support for ReadyNAS OS 6)- Yah I had (have somewhere) two of these and fought with them for years before I gave up and bought an NVX. Horrible transfer rates, lack of recovery tools and hardware so limited I remain unable to give it new life doing something useful with an open source OS. Since it's PATA I can't even use a it a SATA storage enclosure.
- The SC101T chassis was also used for the Stora, which I think turned a lot of people off.
AMRivlin wrote:
What is funny is if netgear had a smart marketing team they would have been ahead of this release with sneak peaks and twitter promotion and later a nice press kit ready. Instead more mismanaged information. Who is running this gong show?
If new products are coming, once there is a press release then information on those products would be made available. It would be usual practice for some reviewers to get their hands on units before the press release is made, I think.
In the past NetGear has not commented on rumours of possible future ReadyNAS products, unless and until they are announced.
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