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Forum Discussion
Problem with Community support system
Where do I report problems with this system itself?
It is really anoying when you don't have a general support email fir things which don't fit in the boxes you classify 'support' into.
Like this...
Marc_V wrote:
> You can PM us moderators if you are having issues on the Community site
Good to know
> Contact Support
How do you contact support?
I clicked 'support' at the top of the page, that asks you to select a product, not applicable in this case.
I clicked 'netgear' at the top of the page, then 'support' ditto.
Scroll to bottom, clicked 'contact us', under 'email us' there are email addresses for sales, press & investors, and a link 'Contact Customer Support' ->
Contact NETGEAR Support
None of which are ACTUALLY CONTACT WITH CUSTOMER SUPPORT, and not applicable in this case, I am not in need of product support.
So I give up and post this.
> post on the appropriate product board if it's with your devices.
Yes, that part works.
StephenB wrote:
> You can also post community issues here: https://community.netgear.com/t5/Community-Feedback/bd-p/en-my-community-feedback
Good to know, but 'feedback' was not what I was after.
Specifically I got an email, which clearly reflected a bug in the system & I wanted to report it. Which would be easy if I could forward it to a customer support email.
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That is copy from html email & paste here.
The primary problem is obvious.
A secondary problem, as the issue is not fixed it should not be marked as a solution, so I go looking at the thread there does not appear to be a marked solution.
Michael_Oz wrote:Good to know, but 'feedback' was not what I was after.
Understood, but you can report issues there also.
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