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Forum Discussion
Can't raise a support ticket or RMA for in-warranty
OMG Netgear..... My 316 is suffering (again) from the lit-touch-panel-non-responsive issue. This is the 2nd unit - as the first one had the same issue and was replaced. Logging into the suppo...
Hi Jophus,
Please provide me the serial number of the device, email address, and phone number (also include preferred time and date of callback if possible) via PM so we can raise a support ticket for RMA.
Regards,
JeraldM
NETGEAR Community Team
Updated to 6.10.5 and the problem went away - this wasn't a hardware problem but a firmware problem. Was running 6.10.4 for 12 months on long-term support branch.
Was my first RMA wholly due to faulty firmware?
6.10.5 screwed onedrive connection and LMS. Spent 3 hours fixing them.
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