NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

shredder56's avatar
shredder56
Aspirant
Oct 10, 2015

RN104 6.4.0 USB Disk becomes unavailable due to NAS Hang.

Just upgraded to 6.4.0. I use a USB Drive as a share on my Network. Since upgrading a few days ago, I have noticed that I intermittently lose access to the USB Drive, and on inspection I see that t...
Feature Request & Feedback
BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Oct 14, 2015

Hi muhippie,

 

Could you confirm if the device is stable or doesn't hang whenever an external USB storage device is not plugged in or connected? I have sent you a PM for further instructions.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

obaeyens's avatar
obaeyens
Aspirant
Oct 17, 2015

I also had twice the 204 hanging where the only thing you can do is to pull the power plug.

 

I do have an extern drive conencted to the USB, so maybe it is related to that.

 

I have an impression that teh hangs also is related to how much data has changed on the NAS. I have been moving and copying lots of files and my last hang happened during a defrag. Nothing else was using that device.

 

 

  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired
    Oct 17, 2015

    Hi obaeyens,

     

    I suggest that you do not copy files during a disk defrag or scrub. You may also want to leave the external USB device unplugged and check if your NAS volume is beyond the threshold. Lastly check the solution posted here and see if it helps.

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More