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Forum Discussion

Aspirant

Sep 05, 2019

Solved

RN316 Display stays on all the time (just the "OK" and "NETGEAR")

This began happening recently and I can't seem to get it to not display even after re-booting. Thanks!

JohnCM_S
Sep 05, 2019
Hi Woodie1,

I agree with StephenB. It will be best to contact NETGEAR Support so they can process an RMA for the chassis. Support may do some additional hardware checks and ask for the proof of purchase of the device before they process the RMA.

Regards,

Guru - Experienced User

Sep 05, 2019

Is the RN316 under warranty (5 years for original purchaser)?

Aspirant

Sep 06, 2019

Hi StephenB, I was mistaken - I have 2 RN316 units and this one is out of warranty. Any thoughts on getting it repaired? Thanks!

StephenB
Guru - Experienced User
Sep 06, 2019
Woodie1 wrote:

Hi StephenB, I was mistaken - I have 2 RN316 units and this one is out of warranty. Any thoughts on getting it repaired? Thanks!

I don't think it's repairable.

Note there is a proximity sensor that is supposed to trigger the lights. So maybe check to see if something nearby is tricking the sensor???
- Woodie1
  Aspirant
  Sep 07, 2019
  Thanks for your help Stephen, I'll just live with it until the next issue. Best, Woodie
  - Sandshark
    Sensei
    Sep 07, 2019
    The ribbon cable that connects the sensors and display in the door can be problematic. I had to re-seat mine to get the display working right. You have to do some disassembly to get to it, and that might not be it; so you have to decide if it's worth checking.

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