Forum Discussion

Tutor

Feb 22, 2017

Windows7 Can't connect to my ReadyNAS 104

I just update my ReadyNAS104 firmware to 6.6.1, Now I can't access to my NAS from my computer windows7. it was working fine. keep asking me to enter username and password. I enter everything and stil...

Feature Request & Feedback

StephenB

Guru - Experienced User

Feb 28, 2017

You might turn off AntiVirus for a bit.

Did you try turning SMB off, and then back on again?

What happens if you run cmd on the PC and enter

net use * /delete

net use t: \\nas-ip-address\data /user:admin nas-admin-password

The first command terminates any network sessions. It doesn't actually delete anything.

The second command maps the NAS data volume to drive letter t of the PC. It requires NAS admin credentials. Use the real ip address and password where the placeholders are. Also be careful on spaces and slash direction.

Superdan186

Tutor

Mar 19, 2017

I try 2 cmd line you ask and the result was

net use * /delete
There are no entries in the list.

net use t: \\nas-ip-address\data /user:admin
The command completed successfully

I got a map drive now is T but I still can't connect using my windows network still ask me for user name and password.

when I restart my computer I go into network then it work for one time I can copy a file or grab a file is ok. after that used for a few minute. I when back to network click on my nas and it won't work again. I only got one chance after restart computer.

FramerV
NETGEAR Employee Retired
Mar 22, 2017
Hi Superdan186,

It seems odd that the Windows 7 allows you to connect to it for a few minutes only. Just for isolation, do you have other devices connecting to the NAS?

You can probably send the logs as well for further checking.

How do I send all logs to ReadyNAS Community moderators?

Regards,
FramerV
NETGEAR Employee Retired
Mar 28, 2017
Hi Superdan186,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,
Superdan186
Tutor
Mar 29, 2017
No did not solve anything. I shutdown the NAS because I couldn't login. I bootup yesterday and find out Drive #1 sector error. I shut it down again pull it out send it back to WD getting a replacement. I will upload system log when I got my new drive. I'll Be Back.