Forum Discussion

Aspirant

Dec 17, 2018

Solved

ReadyNAS 104 status: management system offline via Raidar

Hello, Need assistance as the admin page is not accessible "ReadyNas admin page is offline". Hope you guys can help. Model: ReadyNas 104 Firmware: 6.9.3 Status: Management Service is of...

Tips from other users

Marc_V
Dec 18, 2018
Hi Shirvin

Welcome to the Community!

The current status of your NAS needs SSH access to resolve this, it would be best if you contact Support to get this resolved. If you have a good backup of your data, another option is to do a Factory reset for a clean setup.

I suggest logging into my.netgear.com to create a case and get Support to assist. Please note that you may need to purchase a Support contract if needed, Pay-per-Incident Support is available.

Hope this helps!

Regards

Marc_V

NETGEAR Employee Retired

Dec 18, 2018

Hi Shirvin

Welcome to the Community!

The current status of your NAS needs SSH access to resolve this, it would be best if you contact Support to get this resolved. If you have a good backup of your data, another option is to do a Factory reset for a clean setup.

I suggest logging into my.netgear.com to create a case and get Support to assist. Please note that you may need to purchase a Support contract if needed, Pay-per-Incident Support is available.

Hope this helps!

Regards

Shirvin

Aspirant

Dec 18, 2018

Hello Marc_V

Thank you for your reply. I will enable ssh when I get a chance and contact the support team.

Thank you very much!

-Shirvin

StephenB
Guru - Experienced User
Dec 19, 2018
Shirvin wrote:

I will enable ssh when I get a chance and contact the support team.

Just to clarify, you don't need to enable ssh in order to the support team to troubleshoot.

Since you can't access the web ui, they will want you to boot the system in tech support mode, and send them a 5 digit code that will be on the NAS LCD display. They can access your system remotely using that code.
- Shirvin
  Aspirant
  Jan 01, 2019
  Thank you Stephen,
  
  The NAS is fixed when I checked the other day, not sure what happened.
  
  Then I have upgraded the firmware from 6.9.3 to 6.9.4 after that I've got another error "remove inactive volumes to use the disk Disk#1,2,3,4"
  
  Please advise.
  - StephenB
    Guru - Experienced User
    Jan 02, 2019
    Do you have a backup of the data?
    
    There are a lot of causes of inactive volumes, so it's best to engage Netgear support (or JohnCM_S or Marc_V ).