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Forum Discussion
ReadyNAS 212 will not connect at all
I have a ReadyNAS 212 that was working fine up until a week ago. Since then it will not connect. This has home and business documents on it. I need to access the drives. Troubleshooting 1. Wired...
ER_Chase wrote:
6. I have not factory reset the device, I do not want to lose the data on the disks.
Of course the problem might be that one or both of the disks have failed.
When you remove the disks for Marc_V 's test, you should label them by slot. If you can connect the disks to a Windows PC (either with SATA or with a USB adapter/dock), you can test them with vendor tools (seatools for seagate, lifeguard for western digital).
ER_Chase wrote:
If device is bad, how do I read the data on the disks?
If it is the NAS, then you can purchase a new OS-6 ReadyNAS and migrate the disks.
If it is the disk(s), then you might be looking at data recovery - which is expensive.
If RAIDar can see the NAS with both disks removed, a followup test would be to boot the NAS with only disk 2 in place (in slot 2), and see if that works. If that still fails, you could repeat that test with only disk 1 in place (in slot 1). It'd be best to boot the NAS as "volume read only" for that test. See pages 50-52 here: https://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
After you get the NAS/data back on line, I suggest that you look into putting a backup plan in place for the NAS. RAID isn't enough to keep your data safe.
Thanks. Separately adding found drive 2 was bad. I was able to boot the NAS on Drive 1 and all data is there. Netgear needs to add this to troubleshooting, I haven't found a go troubleshooting guide.
This forum is often your best troubleshooting guide, especially for those past free Netgear tech support. Just using one drive would not have worked if your configuration wasn't RAID0, and a user making a bad choice from a troubleshooting guide could make things worse, not better.
If the forum had a better search engine, you likely could even have found the solution from when it was posted for another user in a similar situation. Google is a pretty good alternative for searching here, though.
Glad everything is still intact for you. I recommend you make a backup before replacing the bad drive. The re-sync process is drive intensive, so there is a chance the other drive will fail during it, especially if it's the same age or older than the other. If It does fail, you will lose your data.
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