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GaryStebbins's avatar
GaryStebbins
Aspirant
Apr 07, 2026

ReadyNAS 314 can't get updates

Firmware version 6.10.10

 

I have found a number of posts with this problem, but haven't found a solution for my problem.

 

When I check for updates, I get this message: 

Cannot resolve host name. Communication error. Check your Internet connectioin, DNS Settings, or proxy settings.

 

I know that it is able to access the Internet as every night I receive an email message sent via Yahoo.com, Subject: ReadyNAS Alert Message (nas-02 System: Error)

Content: Antivirus scanner definition file update failed due to download failure. Check your Internet connection.

 

Following the solution to other similar problem, I rebooted my modem and router, then the ReadyNAS. I received messages when I rebooted.

 

But the problem continues. 

 

I hope someone has a solution!

 

Thank you.

2 Replies

  • Netgear took down their update server -- you are on the final firmware for the EOL ReadyNAS line.  Updates for the antivirus version Netgear used are also no longer available, which is why you get those emails.

  • I am having the same issue... it's not a FW issue as I am running 6.10.8 (can't remember why i did not upgrade i believe FW above this removes important features I wanted) i think it's a backend Netgear thing

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