Forum Discussion

Retired_Member

Jul 15, 2020

ReadyNas Duo V2 locksup

Hi Fellow members I think my ReadyNas Duo V2 that has been a trusted servent over the last few years is starting to give up, even with the purchase of some new hard drives :-( For a while now I ...

StephenB

Guru - Experienced User

Jul 15, 2020

You could download the full log zip file from the NAS web UI (ideally shortly after a lockup). Then put it into cloud storage (google drive, dropbox, etc).

Then ask the mods ( JohnCM_S or Marc_V ) to analyze them for you. Send them a private message (PM) using the envelope icon in the upper right of the forum page. Include a download link in your PM.

Sandshark
Sensei
Jul 15, 2020
Do you even get a response to a ping? Is there any activity of the NIC LEDs?

One possibility is a failing power supply. Are you certain the device is a V2 (says so on the front, external power brick, runs OS 5.x)? That makes a difference in troubleshooting steps. It may sound like a strange question, but Netgear used the designation "V2" in two different ways, and many who think they have a V2 really have a V1. Far more V1's were sold than V2's.
- Retired_Member
  Jul 16, 2020
  Thanks for the responses.
  
  Yes I can confirm its a V2 as it says on the front, ReadyNas Duo v2. It also has an external power block.
  
  Forgot to mention when I ping the device, I do get a respose and this is consistent with no drop offs.
  In terms of firmware it runs the RAIDiator 5.3.13 which is the latest version for this model.
  
  I will also download the logs, thanks again for the input, much appreciated.
  - Retired_Member
    Jul 16, 2020
    Marc_V and JohnCM_S
    Would it be ok if I was able to send the logs over for further investigation please?
    I assume these are the logs when you login to the admin interface, go to info and donwnload logs?
    Many Thanks