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shawie66's avatar
shawie66
Initiate
Sep 11, 2025

readynas duo v2 disk failed ..

hi guys not completely familiar with all this so i need some advice please. I have a very old readynas duo thats been chugging along for years, however, one of the drives have failed (2 Gb) so maybe a couple of daft questions, if i replace the failed drive with a good one will it rebuild the info with it being raid (set up on default from what i remember) if not is there anyway to read or recover the date easily?  the tools out there are pretty expensive and as im a pensioner its not worth the cost.

Ive read conflicting articles that say d a factory reset but surely that will erase my data?

any advice/help greatly appreciated..

many thanks

glenn

4 Replies

  • Sandshark's avatar
    Sandshark
    Sensei - Experienced User

    Short answer:  Yes.  The best way to do that is with power on.  Remove the drive and put in the replacement without powering down.  In the admin interface, you will see that the NAS recognized the old drive removal and new drive insertion, then started a RAID sync.

     

    Longer details:  If it really is just the drive that failed, then the other drive likely has no issues that would cause it not to be able to RAID sync the new drive.  If you still have full access to your files and are just getting a "degraded volume" warning, than that's probably the case.  But the other drive is also very old and could fail during the RAID sync because it's a very drive-intensive process.  If that happens, you lose the volume.  So before you put in the new drive, make sure you have a current backup of all files.

     

    If you don't currently still have access to your files, post back.  But your chances of recovery are limited.

     

    The drive compatibility list for the Duo is way out of date -- don't even try to find a drive on it.  Many smaller drives are SMR technology, which is bad for RAID.  That includes the WD Red (but not Red Plus and Red Pro) which WD insists on still calling "RAID purposed". which it definitely is not.  You want a truly NAS-purposed drive like a Red Plus, Red Pro, or Seagate Ironwolf.  An enterprise drive is another option, but overkill for a Duo and usually louder and runs hotter.  Do not use a current desktop drive.  Even if it has a model number similar to one you have or is on the compatibility list, it's almost assured to be SMR, not CMR as you need.

     

    At this point, don't power down or re-boot the NAS.  If you do and the NAS thinks the bad drive is now good (which often happens, depending on the nature of the failure), it's going to start a long RAID sync operation that's eventually going to fail but that you shouldn't interrupt.  If you must power down, remove the bad drive before you power up and leave it out.  Then insert the new drive when you have it with the power on.

     

    If you actually have a V2, then you may want to consider a drive larger than 2TB.  You won't get any additional space now, but you will once you replace the other drive.  Given it's "really old" and the companion drive (likely the same age) has failed, you will likely want to replace it soon before it fails.

     

    So why do I say "If you really have a V2"?  Netgear had some minor hardware changes with the original Duo (which we call a V1, though it's not officially labeled as such) and added "v2" (and even "v3") to the sticker on the rear or bottom of the NAS.  That is not a "V2" of Netgear documentation.  After those small changes, Netgear completely re-designed the Duo and called it a "Duo V2" -- an incredibly shortsighted and confusing choice.  That real V2 can handle drives >2TB.  The V1 cannot.  A real V2 can be identified by it being labeled "Duo V2" painted on the front of the unit.  RAIDar will also identify it as a "Duo V2", not just a "Duo".

  • I'm sure the Guru's will be along soon.  Meanwhile a few questions.

     

    Are you sure it's a V2?  Check the labeling on the front door.  If it just says Duo, it's a V1 despite what other labeling says.  See pic below.

     

    Are you able to still access your data on the remaining drive?  If so, I would recommend backing up your stuff before attempting any repairs.  I would also not shut it down until everything's backed up.

     

    In theory, you would just swap out the bad drive for the new one and it would start the rebuild.  Something to consider is the age of your remaining drive.  The heavy activity rebuilding the mirror could cause the other drive to fail.  

     

     

     

     

  • Not sure how I missed Sandshark's reply.  He nailed it.

  • Hi guys I appreciate the prompt and informative reply's. It is v1, it doesn't have the v2/Duo on the front sadly. I forgot to mention id already powered it down because i wasnt sure if it was hot swappable or not. I took the drives out in the hope i could read them. Ive inserted the good drive, rebooted and can now see the files on it, which is a start. As advised im going to backup the more important files etc  before i insert the replacement drive.

    Excellent information btw Sandshark, although I'm reasonably tech savvy i didnt know about the differences between SMR/CMR, and the rest of your explanation is very clear, something you don't always get, but you never stop learning in this game !

    many thanks to both of you. Ill update when I've backed up and inserted the replacement drive.

    glenn

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