Forum Discussion

Guide

Mar 14, 2021

ReadyNAS NV+ v2: stuck at boot menu

Hello, all ... I'm trying to resurrect a ReadyNAS NV+ v2 which is stuck at the boot menu. Pressing the backup only reveals the "Normal" option - no other options are shown when I press the backup...

jmzorko

Guide

Mar 14, 2021

Hello,

As I said in my original message, I had inserted a blank disk and turned it on, hoping that would fix it. It did not. If I turn it on without any disks, the display doesn't say "No Disks," only "Boot Menu". If I turn it on with the blank disk (or the 4 I had in it before) it again displays "Boot Menu". The backup button is not physically stuck, because pressing it is what shows the "Normal" option, though pressing it again doesn't reveal any other options, regardless of whether I have the reset button pressed or not.

Can you point me at online documentation that shows me how to do a USB recovery?

Regards,

John

Sandshark

Sensei

Mar 15, 2021

That almost sounds like the reset button is stuck. I misunderstood, thinking that you only got the "Boot menu" display when you pressed the reset.

Since the USB recovery process is different, please confirm that you have a real V2, as explained in my previous message.

jmzorko
Guide
Mar 17, 2021
The front panel clearly reads "ReadyNAS NV+ v2", which seems "real" enough for me. If it were another model, I would have specified it in my original message. This is my 5th NetGear NAS - I had one of the original Infrant units 15+ years ago, then 2 NV+ units, then the NV+ v2, and most recently an RN214. Each of them had emblems on the front panel that served to remove all ambiguity between them.

The reset button is not physically stuck. If you know how to do the USB recovery on this model, i'd love to read about it.
- StephenB
  Guru - Experienced User
  Mar 17, 2021
  jmzorko wrote:
  
  The front panel clearly reads "ReadyNAS NV+ v2", which seems "real" enough for me.
  
  A lot of NV+ and Duo owners think they have a v2. That's because there are v2 or v3 labels on the back of their units (indicating minor hardware revisions).
  
  So we are always careful to confirm the model here.
  
  jmzorko wrote:
  
  . If you know how to do the USB recovery on this model, i'd love to read about it.
  
  mdgm recently provided some guidance for the Duo v2 here: https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/ReadyNAS-Duo-v2-fast-flashing-backup-LED/m-p/2068559#M191027
  
  I believe it is the same procedure for the NV+ v2.