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ReadyNas NV+ v2 stuck on boot menu
Hi there,
I have a ReadyNAS which is getting on in age (10+ years). It's been working fine but lately we've had a few power outages and the NAS has force shut down due to this. When I turned it back on it got stuck on 'Boot Menu'. I tried pushing the backup button and it changed to 'Boot Menu Normal' but I can't get past this point.
I have Googled similar issues and tried the reset button but that didn't work. I read someone tried a 'scratch' disc but no idea what this is. I also read about copying some info onto the Root drive of a USB but I wouldn't have any idea about how to do this.
I have all my photos saved on these HDDs so I would prefer not to have to factory reset if possible.
Has anyone else had this issue and know how to fix it - please??!!
I am not the most tech savy person so if you can explain it in a simplistic way I would appreciate it.
Thanks
Jimmy
Hi tomupnorth , StephenB , Sandshark , Marc_V
This is now done - I sent my NAS to an IT service and he managed to work out the issue. It was HDD #3 that was causing the issues.
Once I removed that it booted up as Unprotected C: but I was able to access my photos.
I've copied them across onto a Google Cloud account.
Shortly after that my NAS started to display a message about Life Supply or something so I think it was about to die for good.
End of the day I retrieved my photos and I am happy!!!
Thank you to all of you for your help.
Take care - Jimmy
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Jimmy112 wrote:
I read someone tried a 'scratch' disc but no idea what this is.
A scratch disk is just a spare disk - it can be blank, or it might be an old one you have lying around that doesn't have any data you care about.
Jimmy112 wrote:
I am not the most tech savy person so if you can explain it in a simplistic way I would appreciate it.
Honestly, if you don't have the skills already, it is best not to try to master them while trying to recover precious data.
One option is to contact paid Netgear support and see if they can mount your data volume remotely. Not sure if a "gearhead" support plan will work for this - Marc_V or JeraldM will hopefully chime in and assist.
Another option is to connect all your disks to a PC (either with SATA or with usb adapter/docks), and then use RAID recovery software. R-Studio is one package that should work. https://www.r-studio.com/data-recovery-software/
thanks for explaining the scratch disc StephenB , so would I just need 1 empty HDD ? my chassis holds 4 separate HDDs.
I am not confident at all when it comes to this so I wouldn't want to try something and stuff it up more, or erase everything. More than happy to pay for that support, maybe I can look into that. Is that just through the Netgear support links?
You mentioned about connecting it to a PC - My NAS was connected to my PC before (not sure if that is what you mean?), I also have an ethernet cable that connects to my modem. My brother set it up for me but he isn't able to help now. I could try that software but would that erase any data?
Sorry if my questions are dumb, this is a massive learning curve for me
One thing we should confirm is the model. The labeling is confusing on the NV+, and many v1 owners mistakenly think they have a v2.
A v1 NAS
- says ReadyNAS NV+ on the front panel
- runs 4.1.x firmware
- has an internal power supply, so it plugs directly into mains power.
- may have other labels that often include v2 or v3.
A v2 NAS
- says ReadyNAS NV+ v2 on the front panel
- runs 5.3.x firmware
- has an external power brick
Please use this info and let us know if you actually have a v2, or if you have a v1.
Jimmy112 wrote:
thanks for explaining the scratch disc StephenB , so would I just need 1 empty HDD ? my chassis holds 4 separate HDDs.
Not sure you need the scratch disk in your case - and if you don't have one on hand, I wouldn't suggest purchasing one.
But one simple test you could run is to power down the NAS and remove all four disks (labeling them by slot number as you remove them). Then power up the NAS. It should give you a "no disks" indication on the display. Let us know if it does this or not.
After this test, just power down again and reinsert the disks in their proper slots.
Jimmy112 wrote:
You mentioned about connecting it to a PC - My NAS was connected to my PC before (not sure if that is what you mean?),
No, that isn't what I meant. You can remove the disks from the NAS and connect the disks to a PC using USB/SATA adapters (or multibay docks). That would let you test the disks with vendor diags, and also use RAID recovery software.
But I think the best path for you is to use paid support. I have no idea how Geeks2U would compare with Netgear support as far as pricing goes. Netgear also does not promise success. They charge by the hour for data recovery, with an initial fee of $200 USD. https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
Unfortunately the data recovery link doesn't give you any information on how to obtain that service. Not sure if you can directly purchase it somehow, or if you need to get a ProSupport contract for your NAS first - Marc_V can clarify that.
If you do need to start with ProSupport - a one-year ProSupport contract for my NV+ v1 would cost $149 USD - but I believe the prices will vary by geography (I am in the US). Also, the cost for a v2 would be different than the cost for the v1. But I think you'd be talking about at least $350 USD if you need to purchase both ProSupport and Data Recovery.
You can try logging into my.netgear.com (you'll need to use whatever email address you used back when you registered the NAS). Look for the registered device list. There will be a support options link next to each device. If you click on that for the ReadyNAS, then you will see a ProSupport option. Click on that, and it will show you the pricing.
Welcome to the Community!
You said you have tried the reset button, hopefully it didn't trigger a factory reset. A USB recovery might be able to do something and the other options that StephenB provided.
BUT if you are not confident on doing the instructions, I would definitely recommend contacting support for this. Note though that Gearhead contract is not valid with ReadyNAS Support and since your data is offline a Data recovery contract might be needed in the event they need to recover it.
If they can remount the RAID then it might be an easier option and I can say cheaper. Have you registered your NAS?
hi Marc_V . i hope so too. it didn't say erase or anything. when it got stuck on boot menu normal i unplugged the power and tried again.
i found a post about a USB recovery and they said to add the recovery text to the USB, is that just dropping a TXT file onto the USB or is there something else that needs to be done? They mentioned something about adding it to the root. Not sure how to access that.
yes, my NAS was registered when I bought it but it's obviously long out of warranty.
What is this remounting option and is this through the support link as well?
The other option I have booked in for a couple of days from now is a company in Australia called Geeks2U. They are a computer repair setup that said they can look at it but it's fairly expensive and there is no guarantee they will get it back.
I was hoping to try other options before then. Maybe the Netgear support line is a good first step??
I appreciate the help with this
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