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Solved
ReadyNas NV+ v2 stuck on boot menu
Hi there, I have a ReadyNAS which is getting on in age (10+ years). It's been working fine but lately we've had a few power outages and the NAS has force shut down due to this. When I turned it b...
Hi tomupnorth , StephenB , Sandshark , Marc_V
This is now done - I sent my NAS to an IT service and he managed to work out the issue. It was HDD #3 that was causing the issues.
Once I removed that it booted up as Unprotected C: but I was able to access my photos.
I've copied them across onto a Google Cloud account.
Shortly after that my NAS started to display a message about Life Supply or something so I think it was about to die for good.
End of the day I retrieved my photos and I am happy!!!
Thank you to all of you for your help.
Take care - Jimmy
Welcome to the Community!
You said you have tried the reset button, hopefully it didn't trigger a factory reset. A USB recovery might be able to do something and the other options that StephenB provided.
BUT if you are not confident on doing the instructions, I would definitely recommend contacting support for this. Note though that Gearhead contract is not valid with ReadyNAS Support and since your data is offline a Data recovery contract might be needed in the event they need to recover it.
If they can remount the RAID then it might be an easier option and I can say cheaper. Have you registered your NAS?
hi Marc_V . i hope so too. it didn't say erase or anything. when it got stuck on boot menu normal i unplugged the power and tried again.
i found a post about a USB recovery and they said to add the recovery text to the USB, is that just dropping a TXT file onto the USB or is there something else that needs to be done? They mentioned something about adding it to the root. Not sure how to access that.
yes, my NAS was registered when I bought it but it's obviously long out of warranty.
What is this remounting option and is this through the support link as well?
The other option I have booked in for a couple of days from now is a company in Australia called Geeks2U. They are a computer repair setup that said they can look at it but it's fairly expensive and there is no guarantee they will get it back.
I was hoping to try other options before then. Maybe the Netgear support line is a good first step??
I appreciate the help with this
StephenB is correct you can use your mynetgear portal to purchase a support contract. A Pay-per-incident support might be available.
In any case you are having difficulty getting a contract you can send me a private message of your contact details including the serial number of the NAS.
HTH
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