Forum Discussion

Aspirant

Jan 20, 2016

Solved

readynas os 6.2 Device Communication Error

I'm already out of my depth here. The ReadyNAS has been discovered, but I can't get past this - Readycloud temporarily lost connection with your storage system. I've turned everything off and on ...

Tips from other users

mdgm-ntgr
Jan 22, 2016
Go to System > Network and check the settings for your adapter. If it is set to static make sure the DNS server addresses have been specified. You could try adding an additional one e.g. 8.8.8.8

AlexPe

NETGEAR Expert

Jan 20, 2016

Hi GasNas,

Can you give me some information of the physical setup of your network? How do you have everything connected?

Does the NAS have an accessible internet connection?

Thanks

Alex

GasNas

Aspirant

Jan 21, 2016

Hi Alex - Thanks for the response.

The Nas is plugged into my router and the blue power LED and the "Act" LED are both solid on the NAS.

I've tried getting the readyCLOUD to connect on a Macbook Pro and a Windows 7 Laptop both and tried them both initially wireless and then wired into the router. I've switched the cables over too in case one of them was faulty but i get to the same point in all four scenarios. The NAS is recognised, but when you get to the next stage, no joy.

Is that enough info to give you an idea?

Thanks in advance!

Phil

mdgm-ntgr
NETGEAR Employee Retired
Jan 21, 2016
Can you send in your logs (see the Sending Logs link in my sig)?
- GasNas
  Aspirant
  Jan 21, 2016
  Hi Alex,
  
  Step one says open the web interface. Where's that?
  
  Phil
  - StephenB
    Guru - Experienced User
    Jan 21, 2016
    GasNas wrote:
    
    Hi Alex,
    
    Step one says open the web interface. Where's that?
    
    Phil
    
    https://nasipaddress/admin (where "nasipaddress" is the actual IP address of the NAS on your local lan).
    
    RAIDar 6.0 also has a download log control, so you could try downloading/using that.